Summary
Overview
Work History
Education
Skills
References
Timeline
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SHA'KAYLA WALTON

Flint,MI

Summary

I am seeking a role as an Insurance Agent/Producer where I can leverage my extensive experience in various insurance policies, exceptional customer service skills, and proven sales performance. As a goal-oriented professional, I excel in addressing clients' needs, navigating agency structures, and meeting sales objectives. With a background in generating new business and building long-term client relationships, I am dedicated to providing superior service and strategic coverage solutions. My expertise includes analyzing documentation, resolving concerns, and promoting insurance products effectively. I am eager to bring my knowledge and dedication to a new company, taking on challenges and contributing to its success.

Overview

10
10
years of professional experience

Work History

Specialty Insurance Agent

Farmers
Grand Rapids, MI
09.2022 - 06.2024
  • Quoted and wrote specialty insurance policies for RVs, modular homes, 4-wheelers, motorcycles, vacation homes, and tiny homes.
  • Ranked #3 out of the training class in sales within the first four months, consistently meeting and exceeding sales quotas.
  • Utilized company resources and Google Maps to locate homes and provide accurate insurance quotes.
  • Demonstrated strong problem-solving skills and attention to detail to ensure comprehensive coverage tailored to clients’ needs.
  • Maintained a high level of customer satisfaction through personalized service and follow-up.

INSURANCE AGENT

L.A INSURANCE
09.2015 - 08.2022
  • Performed daily tasks including banking, opening/closing the store, and prospecting clients through various channels.
  • Specialized in writing and selling property and casualty insurance policies, understanding clients' unique needs, and providing tailored solutions.
  • Implemented customer retention strategies to ensure long-term client loyalty and satisfaction.

RECEPTIONIST

FAMILY DENTAL GROUP
02.2015 - 08.2015
  • Managed patient check-ins, documentation, and scheduling with exceptional organizational skills.
  • Proficiently handled multiple phone lines and provided courteous service.
  • Verified patient insurance coverage and completed pre-authorizations to ensure efficient care.

RECEPTIONIST

DENTAL DREAMS
08.2014 - 02.2015
  • Demonstrated attention to detail in patient check-ins and documentation.
  • Scheduled appointments and coordinated with providers to optimize patient care.
  • Verified insurance coverage and facilitated pre-authorizations for prompt service delivery.

Education

PROPERTY AND CASUALTY COURSE -

KAPLAN UNIVERSITY
09.2015

HIGH SCHOOL DIPLOMA -

PENN FOSTER ONLINE HIGH SCHOOL
06.2014

DENTAL ASSISTANT CERTIFICATION -

JOB CORPS
06.2014

Skills

  • Strong organizational and problem-solving skills
  • Excellent customer service and communication abilities
  • Attention to detail and proficient in handling multiple phone lines
  • Ability to work independently and as part of a team
  • Time management and prioritization skills
  • Flexibility and adaptability in a fast-paced environment
  • Proficient in Microsoft Office and various insurance quoting software
  • Scheduling and appointment coordination
  • Problem-solving and critical thinking abilities
  • Client Relations
  • CRM Software

References

  • Shelly Cook, Professional Relationship, 810-280-5253
  • MyLinda Larkin, Professional Relationship, 810-309-5118
  • Sheron Walker, Personal Relationship, 989-980-8182

Timeline

Specialty Insurance Agent

Farmers
09.2022 - 06.2024

INSURANCE AGENT

L.A INSURANCE
09.2015 - 08.2022

RECEPTIONIST

FAMILY DENTAL GROUP
02.2015 - 08.2015

RECEPTIONIST

DENTAL DREAMS
08.2014 - 02.2015

PROPERTY AND CASUALTY COURSE -

KAPLAN UNIVERSITY

HIGH SCHOOL DIPLOMA -

PENN FOSTER ONLINE HIGH SCHOOL

DENTAL ASSISTANT CERTIFICATION -

JOB CORPS

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