Shakeif Alexander
Syracuse
Summary
Dynamic healthcare professional with extensive experience at Upstate Neurology UHCC, specializing in patient registration and referral intake. Demonstrates a proven ability to manage EMR systems while ensuring financial accuracy. Recognized for exceptional attention to detail and effective communication skills, contributing to seamless patient support and operational efficiency. Career goals include further enhancing patient care processes and operational workflows.
Overview
11
11
years of professional experience
Work History
Clerical Specialist, Referral Intake/Coordinator
Upstate Neurology UHCC
Syracuse
12.2023 - Current
- Managed referral intake queue and entered patient demographics.
- Managed EPIC EMR system for patient registration and appointment scheduling.
- Balanced cash drawer at end of day to maintain financial accuracy.
- Faxed patient demographics for medical records.
- Managed referral correspondence originating from external sources.
Program Specialist III- Technical Complaints (Remote)
Eversana
12.2022 - 11.2023
- Company Overview: temporary position
- Sent clarification emails and managed inbound and outbound calls for pharmaceutical inquiries.
- Identified counterfeit cases to prevent product fraud and ensured accurate patient updates on replacements.
Patient Support Center (Remote)
Optum
01.2022 - 11.2022
- Managed multi-queue lines and operated various EMR database systems, including IDX and Allscripts TOUCHWORKS.
- Scheduled appointments and communicated patient concerns to providers and nurses.
Office Coordinator III
Syracuse University
01.2020 - 12.2021
- Ensured accuracy of patient information and insurance data in EMR system.
- Managed patient referrals to specialized healthcare services.
- Guided patient inquiries and medication refill requests to designated healthcare professionals.
Front Desk/Intake LIEN Coordinator/Call Center Representative
Peachtree Spine Physicians
11.2017 - 12.2019
- Handled multiple phone lines and sent confidential emails to attorneys, doctors, and patients.
- Performed office tasks including faxing and creating LIEN charts.
- Managed new patient referral submissions.
Medical Assistant Receptionist
Georgia Family Care
02.2015 - 10.2017
- Temporary position
- Handled patient check-in and check-out processes efficiently.
- Managed appointment scheduling with eClinicalWorks.
- Conducted verification of health insurance and managed referral intakes.
- Handled copay collection and balanced cash and credit transactions.
Education
1 year completed degree - TBA
Herkimer Community College
05.2011
High School - general studies
George Fowler high school
06.2010
Skills
- Proficient in EMR
- Patient registration
- Appointment scheduling
- Referral intake processing
- Cash drawer balancing
- Medical documentation
- Attention to detail
- Multiline phone operations
- Scheduling
References
References available upon request.
Timeline
Clerical Specialist, Referral Intake/Coordinator
Upstate Neurology UHCC
12.2023 - Current
Program Specialist III- Technical Complaints (Remote)
Eversana
12.2022 - 11.2023
Patient Support Center (Remote)
Optum
01.2022 - 11.2022
Office Coordinator III
Syracuse University
01.2020 - 12.2021
Front Desk/Intake LIEN Coordinator/Call Center Representative
Peachtree Spine Physicians
11.2017 - 12.2019
Medical Assistant Receptionist
Georgia Family Care
02.2015 - 10.2017
1 year completed degree - TBA
Herkimer Community College
High School - general studies
George Fowler high school
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