Shakeima Clemente
Brooklyn,NY
Summary
Dynamic supervisor with extensive experience in operations management and team development. Known for strong leadership and problem-solving skills, driving efficiency and customer satisfaction through effective training and process improvements.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Clerk
USPS, United States Postal Service
New York, NY
10.2022 - Current
- Processed incoming and outgoing mail, ensuring timely delivery and adherence to postal regulations.
- Operated various postal equipment, including sorting machines and delivery vehicles, enhancing operational efficiency.
- Managed customer inquiries and provided accurate information on services, improving customer satisfaction rates.
- Assisted in training new clerks on procedures and best practices, fostering a collaborative work environment.
Supervisor
Aramark
1904 Surf Avenue
04.2017 - 08.2023
- Trained and mentored team members on safety protocols and operational procedures.
- Oversaw daily operations, ensuring efficiency and adherence to company standards.
- Managed inventory control, ensuring adequate stock levels while minimizing waste.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Manger
McDonald's
Brooklyn, NY
09.1999 - 04.2019
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented process improvements, enhancing service speed and quality.
- Monitored inventory levels to optimize stock management and reduce waste.
- Managed and motivated employees to be productive and engaged in work.
Driver Helper/Driver Helper Coordinator
UPS
Brooklyn, NY
10.2006 - 01.2015
- Assisted drivers in loading and unloading packages efficiently.
- Provided exceptional customer service during deliveries, ensuring satisfaction.
- Collaborated with team members to optimize delivery routes and schedules.
- Monitored package conditions to maintain quality during transport.
Education
GED -
University of The State of New York Education Department
Brooklyn, NYSkills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Operations management
Accomplishments
- Supervised team of 40 staff members.
Certification
- CFR - Certified First Responder
- Certified AUXILIARY POLICE OFFICER, 2018
- OSHA & SST - 2026
- FOOD Handlers
Timeline
Clerk
USPS, United States Postal Service
10.2022 - Current
Supervisor
Aramark
04.2017 - 08.2023
Driver Helper/Driver Helper Coordinator
UPS
10.2006 - 01.2015
Manger
McDonald's
09.1999 - 04.2019
GED -
University of The State of New York Education Department