Shakera Richardson
Macon,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Portfolio Specialist/Billing Specialist
Ricoh Americas Corporation
08.2009 - Current
- Consistently exceeds required delinquency reduction goal of 100% by excelling to 110% each quarter. Recognized as one of top 10 employees to consecutively exceed quarterly goal within Accounts receivable department.
- Maintained accuracy and timely customer billing issues utilizing knowledge of company products, processes, and internal resources.
- Specifically handling more complex contract billings which included but not limited to multi-machine, multi-metered and lease flex accounts.
- Performed ICM, Meter corrections, and maintained customers billing to ensure contracts aligned as specified in their purchase orders.
- Project lead for billing department’s Federal complex accounts. Strong research and analytical skills as well as team player.
- Research and resolve customers’ account discrepancies all while providing exceptional customer service.
- Provides online customer service via chat support
Accounts Receivable Analyst
Avis Budget Group
01.2006 - 08.2009
- Managed over 50+ collection agency placements daily
- Responsible for reconciling and applying cash receipts/wire transfers. (SAP). Researched & corrected
- Initiated requests for payment memos as needed. Oversaw bankruptcies and prepared monthly reporting
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Education
Certificate of Completion - Business Applications With General Clerical
Rutgers Technical & Business Training Program
Newark, NJSkills
- Billing Specialist
- Project Lead
- Chat Support
- On-Boarding Team Lead
- Claim Handling
- Medical /Billing customer support
Timeline
Portfolio Specialist/Billing Specialist
Ricoh Americas Corporation
08.2009 - Current
Accounts Receivable Analyst
Avis Budget Group
01.2006 - 08.2009
Certificate of Completion - Business Applications With General Clerical
Rutgers Technical & Business Training Program
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