Shakerra Johnson
Scripps Clinic
San Diego,CA
30
years of professional experience
Work History
Scheduling Specialist
4 Years- Managed and maintained patient scheduling system, ensuring accurate and up-to-date appointment information
- Coordinated scheduling of appointments for patients on a daily basis, optimizing efficiency and minimizing wait times
- Collaborated with medical staff to prioritize urgent appointments and accommodate special requests
- Responded promptly to patient inquiries regarding appointment availability, rescheduling, and cancellations
- Maintained confidentiality of patient information in accordance with HIPAA regulations
- Verified insurance coverage and obtained necessary authorizations for scheduled procedures or consultations
- Scheduled follow-up appointments for patients based on physician recommendations or treatment plans
- Ensured smooth flow of clinic operations by managing schedule changes due to emergencies or unforeseen circumstances
- Collaborated with other departments such as billing, medical records, and nursing to resolve any scheduling conflicts or issues efficiently
- Provided excellent customer service by addressing patient concerns professionally and empathetically
- Maintained a high level of accuracy when entering data into the scheduling system to prevent errors or double bookings
- Developed strong relationships with referring physicians' offices to facilitate seamless referral process
Appointment Center Representative
11 Months- Assist patients by scheduling appointments for numerous departments. Send messages for patients to their primary care physician and or speciality providers. Provide excellent customer service by answering calls in a timely manner.
Program Reimbursement Specialist
7 Months- As a reimbursement specialist I assisted healthcare providers by enrolling their patients into various programs that provided lower cost for their specialty medications. I conducted insurance investigation to confirm if the patients insurance would cover any cost and provided support to patients by answering all questions about their medication and the payment assistance programs.
VOE Associate
7 Months- Assist mortgage companies by verifying employment and income for clients seeking mortgage loans. Provide quality and accurate service to all lenders. Handle all inbound and outbound calls in a timely manner. Maintained up-to-date knowledge of customer files to lenders.
Patient Service Representative
4 Years 8 Months- Assisted all patients with scheduling appointments, sending out messages to all providers in our internal and family medicine department. Provided fast and efficient customer service in a timely manner. Offered our personal website called Follow myHealth by educating patients about the numerous benefits.
- Consistently received numerous awards, including the shining star award for exceeding in all areas that is expected by all customer service representatives with Sharp.
- Skills Used: Workforce Management, Microsoft Works, Outlook and Cisco.
Customer Service Representative
1 Year 1 Month- As a specialty pharmacy customer service representative I assisted each patient by completing their orders for medications for their chronic conditions. I verified all the medication information, demographics and took payment before we submitted the request to our shipping department.
- While working with OptumRX i received high quality scores for providing excellent customer service.
- Skills Used: Microsoft Works, Outlook, Workforce Management.
Customer Care
6 Months- Provided excellent customer service while assisting all customers with sales, billing and technical support. Offered all Time Warner products including cable, internet and phone service and worked in a fast-paced call center environment.
Provider Service Representative
5 Months- Assisted providers and members with benefit and claims information in a professional and timely manner.
Customer Care
4 Years 7 Months- Ensured a superior customer experience by addressing all customer concerns, demonstrating empathy, and resolving problems on the spot. Cross-trained and provided back up for other departments when needed. Provided customer service for an average of 70 calls per day and also sold new product and provided thorough information about all rates, and services.
Customer Service Representative
4 Months- Answered customer questions regarding store merchandise, department information and pricing. Assisted customers in person and via telephone. Organized store merchandise racks by color, style and size to promote a visually appealing environment. Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service.
Operator
5 Years 3 Months- Provided customers with fast and efficient customer service while giving them directory information. Guaranteed a positive customer experience and resolved all customer complaints.
Sales Associate/Inventory Control
3 Years 9 Months- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
- Maintained cleanliness and presentation of stock room and production floor. Helped drive sales goals and achieve monthly quota figures. Responsible for ringing up customers and providing excellent customer service.
Childcare Assistant
1 Year 11 Months- Assisted teachers by providing childcare to pre-school age students in a safe and organized environment. Assisted with learning activities and self skills to prepare preschoolers for kindergarten.
Education
High School Diploma
Skills
Data entry
Customer Service
Microsoft Powerpoint
Microsoft
Peoplesoft
Typying
Communications.
Typing
HIPAA
Computer skills
Patient Service Experience
Cold Calling
Workforce Management
Communication skills
Microsoft Word
Technical Support
Call Center
Insurance Verification
English
Timeline
Scheduling Specialist
Scripps Clinic
06.2022 - CurrentRead More
Appointment Center Representative
Kaiser Permanente
06.2021 - 05.2022Read More
Program Reimbursement Specialist
Covance
09.2020 - 04.2021Read More
VOE Associate
CoreLogic
05.2019 - 12.2019Read More
Patient Service Representative
Sharp Rees-Stealy Medical Group
09.2014 - 05.2019Read More
Customer Service Representative
OptumRx Specialty Pharmacy
03.2013 - 04.2014Read More
Customer Care
Time Warner Cable
06.2012 - 12.2012Read More
Provider Service Representative
American Specialty Health
11.2011 - 04.2012Read More
Customer Care
Cox Communications
03.2007 - 10.2011Read More
Customer Service Representative
JCPenney
11.2006 - 03.2007Read More
Operator
ATT
06.2000 - 09.2005Read More
Childcare Assistant
Neighborhood House Association
01.1997 - 12.1998Read More
Sales Associate/Inventory Control
Nordstrom
09.1996 - 06.2000Read More
Serra High School
High School Diploma
Read More