Shakeya Grayson
Piedmont Airlines
Gastonia,US
9
years of professional experience
Safety-focused leader with expertise in directing frontline teams and promoting a culture of safety. Skilled in coaching personnel to enhance customer service and performance. Experienced in collaborating with regulatory agencies and managing budgets to control costs effectively. Committed to maintaining a safe working environment.
Work History
Unit Manager
2 Years 9 Months- Held agents accountable, addressed non-compliance and complaints. Assigned tasks to team members to ensure efficient workflow. Capable to run a seniority based department. Ensured agents were placed on exception reports.
- Managed frontline staff performance, coaching associates on service standards, safety procedures, and operational compliance.
- Coordinated irregular operations response, resolving delays, aircraft changes, and customer disruptions with minimal service impact.
Ramp Supervisor
1 Year 9 Months- I have provided positive leadership coaching to my subordinates/agents by providing career development skills to them by correcting non-compliant behavior and imposing disciplinary action as required. I understand the corporate culture by following all policies and goals, and taking measures of applying and implementing them in my daily work routines.
- Supervised ramp agents during aircraft loading, baggage handling, and pushback operations.
- Enforced safety procedures and FAA compliance across ramp activities.
- Coordinated with gate agents, flight crews, and dispatch to support on-time departures.
Ramp agent
1 Year 1 Month- Maintained the safety and security of the ramp at all times. Monitored customer safety during boarding and deplaning, assisting customers with a friendly and courteous approach. Marshal aircraft on the ramp (e.g. directing, assisting and parking all arriving, departing and towed aircraft). Transfer cargo (including luggage) to other gates, other airlines and to passengers. Ensured compliance with safe ground-handling procedures and maintained ground service equipment through regular equipment checks. Comply with all safety procedures and airline policies. Handled customer baggage, airfreight, and company material with courtesy and accuracy, including lifting, loading/unloading, sorting, and transferring items.
- Directed aircraft loading and unloading operations while maintaining strict ramp safety and security standards.
- Operated belt loaders, baggage carts, and ground support equipment to support on-time departures and arrivals.
- Marshaled aircraft into gate positions and verified safe parking before ground servicing began.
Ramp agent
3 Years 3 Months- Delivered ground handling support to Delta Airlines and Spirit Airlines, ensuring efficient operations. Ensured safe turnaround of aircraft, maintaining high safety standards during operations. Cleaning aircrafts that are remaining overnight, servicing potable water to aircrafts and flushing and filling lavatories.
- Coordinated aircraft ramp operations, ensuring safe loading, unloading, and timely turnaround support.
- Marshaled arriving and departing aircraft using standardized hand signals and ramp safety procedures.
- Operated baggage carts, belt loaders, pushback equipment, and ground support vehicles with precision.
Education
Associate of Science - Accounting
Skills
Management
Experienced
Timeline
Unit Manager
Piedmont Airlines
01.2024 - CurrentRead More
Ramp Supervisor
Piedmont Airlines
04.2022 - 01.2024Read More
Ramp agent
Piedmont Airlines
03.2021 - 04.2022Read More
Ramp agent
Delta Global Services
01.2018 - 04.2021Read More
Syracuse University
Associate of Science from Accounting
Read More