Shakeya Reid
Newport News,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
2004
2004
years of post-secondary education
Work History
Customer Service Representative
Love Thy Neighbor
Onancock, Virginia
06.2021 - 04.2025
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Implemented innovative methods for streamlining the customer service process.
Customer Service Representative
A Friend In Need
Exmore, Virginia
02.2019 - 06.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and guided customers through purchasing decisions.
- Maintained accurate records of customer interactions in the database.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bethel High School
Hampton, VASkills
- Customer support
- Record keeping
- Issue resolution
- Product knowledge
- Customer engagement
- Process improvement
- Team collaboration
- Active listening
- Critical thinking
- Stress management
- Positive and professional
Timeline
Customer Service Representative
Love Thy Neighbor
06.2021 - 04.2025
Customer Service Representative
A Friend In Need
02.2019 - 06.2022
Bethel High School