Shakhanna Johnson
Atlanta,GA
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 10 years of experience in Customer Service. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Support Specialist/ Case Manager
Department of Human Services
10.2014 - 09.2022
- Assisted clients with questions and concerns
- Maintained workload efficiently; Maintained caseload daily
- Followed documentation guidelines
- Completed daily log using Excel spreadsheet and MS Word
Cashier/Customer Service
Wal-Mart
Atlanta, Georgia
10.2013 - 06.2014
- Assisted customers with questions and/or concerns in a timely manner
- Maintained clean workspace
- Processed different forms of payment
Security Officer
Reliable Security
Atlanta, Georgia
01.2013 - 04.2013
- Assisted clients with questions and/or concerns
- Monitored activity in my designated area; secured work area
Teller
08.2011 - 12.2012
- Assisted customers with banking needs
- Processed transactions quickly and accurately
- Assisted with opening/closing procedures; balanced monetary transactions at the end of the day
- Secured work area and properly handled client information
Intern
Fraud Department
02.2011 - 07.2011
- Typed letters and created spreadsheets using MS Word and Excel
- Assisted customers with fee claims
- Distributed incoming mail to fellow teammates
- Mailed letters to clients
- Assisted teammates with filing paperwork
- Answered incoming phone calls and handled clients’ concerns
Education
Business Analyst Nanodegree -
Udacity
02.2023
Certified Scrum Master -
Scrum Alliance
06.2022
Azure Fundamentals And Comptia Training -
Techbridge
12.2021
YearUp Atlanta
Skills
- Workload Management
- Effective Communication Data Entry Troubleshooting Problem solving
- Operating systems Phone skills Quality focus PC proficiency
- Time Management
- Judgment and Decision-Making
- Microsoft Excel
- Data Validation Data Integration Data Visualization
- Dashboard Development
- Geographic Plots
Timeline
Support Specialist/ Case Manager
Department of Human Services
10.2014 - 09.2022
Cashier/Customer Service
Wal-Mart
10.2013 - 06.2014
Security Officer
Reliable Security
01.2013 - 04.2013
Teller
08.2011 - 12.2012
Intern
Fraud Department
02.2011 - 07.2011
Business Analyst Nanodegree -
Udacity
Certified Scrum Master -
Scrum Alliance
Azure Fundamentals And Comptia Training -
Techbridge
YearUp Atlanta
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