Shakiesha Mccleoud
Suwanee,GA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Driven Shift Lead Manager with 3 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Overview
5
5
years of professional experience
Work History
Shift Lead Manager
Taco Bell
12.2022 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Scheduled staff to establish adequate coverage during peak business hours.
Cashier
Arby's Restaurant
07.2022 - 02.2023
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
Shift Lead Manager
Burger King
01.2022 - 07.2022
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Set overall vision and provided team leadership.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Cooperated with coworkers to improve customer experience and manage storefront.
Cashier /Cook
Burger King
06.2019 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Penn Foster High School/ Career Building
Pennsylvania 07.2025
Skills
- Inventory Pricing
- Behavior Identification
- Documentation
- Performance Motivation
- Loyalty Programs
- Minor Repairs
- Team Meetings
Timeline
Shift Lead Manager
Taco Bell
12.2022 - Current
Cashier
Arby's Restaurant
07.2022 - 02.2023
Shift Lead Manager
Burger King
01.2022 - 07.2022
Cashier /Cook
Burger King
06.2019 - 01.2022
High School Diploma -
Penn Foster High School/ Career Building
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