Shakilya Carter
Milwaukee
Summary
Proactive and resourceful supervisor with four years of experience. Able to work with a team of employees and clearly communicate tasks and delegate assignments to increase productivity and quality of deliverables. Looking to continue helping employees grow and develop in a supervisor position at the Fleet Operations Department
Overview
8
8
years of professional experience
Work History
Personnel Payroll Assistant III
City of Milwaukee
Milwaukee
10.2023 - Current
- Assist with DPW’s department payroll personnel and managers regarding proper methods for processing employee payments through HCM; adjust and correct leave balances; answer questions and resolve problems related to employee pay, deductions, leave balances, and other related issues.
- Maintain over 300 employee records
- Knowledge of operating practices and procedures of other City of Milwaukee departments and agencies
- Currently use technology and software systems utilized by the Fleet Services such as Telestaff and City Time
- Currently coordinates, prioritizes, and views schedules the daily activity of approximately 400 Equipment Operators, Special Equipment Operators, City Laborers, and support personnel to meet the operational needs of the Department of Public Works (DPW).
- Ensure that all attendance programs are appropriately communicates with employees and other DPW departments including The Family and Medical Leave Act (FMLA), Sick Leave Control, Paid Time Off (PTO), Sick Leave Incentive Program (SCLIP), and medical provisions.
- Serve as the DPW’s departmental payroll staff and perform functions such as making additions and updates to DPW employees’ job, personal, pay progression, and adjustment data in HCM; prepare and process personnel reports and requisitions; and send reminders for probation and pay progression reviews.
- Audit jury duty, military leave and accrued donor documents to ensure eligibility and proper payment; make updates and entries to related records.
- Respond efficiently to wide range of critical inquiries for data and information including: subpoenas; immigration letters; social security and Veterans Administration wage requests; and unemployment forms.
RPO Recruiter-Talent Acquisition
Manpower Group Solutions
Milwaukee
10.2017 - 10.2023
- Created announcements for open job positions, post announcements online on company websites and major job posting websites to attract interested candidates
- Interviewed prospective candidates to assess qualifications and capabilities; guide candidates through application process; score written exams, and notify candidates of results
- Generated qualified candidates through cost effective efforts; proficient with employment interviewing techniques
- Timely review of applicant who have applied via the applicant tracking system
- Utilized proprietary software for establishing candidates searches, executing mobile, and email campaigning to talent communities
- Proactively and regularly communicate the status of each search
- Provide research support to the recruitment team, including market or salary data
Retail Supervisor
Victoria Secrets
Wauwatosa
11.2020 - 01.2023
- Oversaw daily operations of a retail team, improving customer satisfaction scores by 15% through staff training and policy updates
- Managed scheduling for a team of 40, reducing labor costs by 8% while maintaining coverage and service quality
- Launched new employee onboarding programs, reducing new hire training time by 50%, and decreasing turnover by 20%
- Coordinated in-store promotions, leading to a 25% increase in event-driven sales
- Evaluated employee performance, provide training and feedback, and initiate corrective and disciplinary measures
- Maintain employee records
- Conduct performance appraisals and ensure that established guidelines for acceptable performance are met.
- Supervised the retail store staff over 50 employees.
Education
Associate’s degree - applied science
Sanford Brown College
West AllisBachelor’s degree - human resource management
Concordia University
MequonReferences
References are available on request.
Timeline
Personnel Payroll Assistant III
City of Milwaukee
10.2023 - Current
Retail Supervisor
Victoria Secrets
11.2020 - 01.2023
RPO Recruiter-Talent Acquisition
Manpower Group Solutions
10.2017 - 10.2023
Associate’s degree - applied science
Sanford Brown College
Bachelor’s degree - human resource management
Concordia University