Shakina Smith
Mooresville,NC
Summary
Proven leader at First Watch Daytime Cafe, adept in task delegation and complaint handling, significantly improved guest service by managing table turnover and ensuring order accuracy. Excelled in creating a collaborative environment, directly contributing to enhanced dining experiences through meticulous attention to cleanliness and operational efficiency.
Overview
1
1
year of professional experience
Work History
Waitress Supervisor
First Watch Daytime Cafe
05.2023 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
Surgical Technologist - Surgical Technology
Central Piedmont Community College
Charlotte, NCSkills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Sales Promotion
Timeline
Waitress Supervisor
First Watch Daytime Cafe
05.2023 - Current
Surgical Technologist - Surgical Technology
Central Piedmont Community College
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