Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shakira Green

Boynton Beach

Summary

Dedicated Receptionist with 13 years of experience in front desk operations and customer service. Currently employed as Front Desk Receptionist at Xpress Urgent Care, demonstrating strong skills in scheduling, customer interaction, and office management. Proficient in Microsoft Excel, medical terminology, and insurance verification, seeking to leverage expertise in a dynamic receptionist role.

Compassionate Clinical Nurse Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient care coordination, staff training and development, and healthcare administration. Excel in communication, leadership, and problem-solving to enhance team performance and patient outcomes. Bring focused approach to managing complex clinical environments with emphasis on quality care delivery.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Clinical Nurse Coordinator

Nurse 1
Boynton Beach
07.2024 - 10.2024
  • Coordinated patient care plans with interdisciplinary teams to enhance treatment effectiveness.
  • Facilitated staff training sessions on clinical protocols and best practices for patient safety.
  • Managed patient admissions and discharges, ensuring compliance with healthcare standards.
  • Conducted regular meetings with nursing staff to discuss patient care strategies and challenges.
  • Developed a system for scheduling staffing needs based on census fluctuations and acuity levels.

Front Desk Receptionist

Xpress Urgent Care
Boynton Beach
07.2021 - 06.2024
  • Manages patient check-ins, appointment scheduling, and administrative tasks to ensure a smooth and efficient front desk operation at Xpress Urgent Care. I
  • Insurance Verification
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed multi-line phone system to handle incoming calls efficiently.

Verifier

Prodigy Health Advisor
West Palm Beach
11.2015 - 07.2021
  • Verified health insurance policies and facilitated documentation signing and billing processes, ensuring accuracy and compliance.
  • Provided comprehensive back office support and customer service, managing phone inquiries and resolving client issues efficiently.

Compassionate Caregiver

Sheila Aenis
Boynton Beach
06.2011 - 07.2015
  • Facilitated daily living activities including personal hygiene, meal preparation, and medication management to enhance patient comfort and well-being.
  • Provided reliable transportation for medical appointments and social outings, ensuring patient safety and punctuality.
  • Offered companionship and emotional support, fostering a trusting and supportive relationship with patients.

Education

High school or equivalent - Medical Assistant

Medical Career Institute
West Palm Beach, FL
12.2007

Skills

  • Night Audit
  • Anatomy Knowledge
  • Microsoft Excel
  • Insurance Verification
  • Front Desk
  • Medical Terminology
  • Basic Life Support Training
  • Care coordination
  • Time management
  • Leadership skills
  • Electronic charting

Certification

CPR/First Aid

Timeline

Clinical Nurse Coordinator

Nurse 1
07.2024 - 10.2024

Front Desk Receptionist

Xpress Urgent Care
07.2021 - 06.2024

Verifier

Prodigy Health Advisor
11.2015 - 07.2021

Compassionate Caregiver

Sheila Aenis
06.2011 - 07.2015

High school or equivalent - Medical Assistant

Medical Career Institute
Shakira Green