Shakira Rogers
Houston
Summary
Detail-oriented professional with 17+ years of experience and a proven knowledge of customer communications, procedure standardization, and workflow planning. Aiming to leverage my skills to successfully fill the Assistant role at your company. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly adaptable team leader with excellent background of quick and effective performance.
Overview
22
22
years of professional experience
Work History
Child Protective Investigator III
Dept Of Family & Children Services
Houston
09.2023 - Current
- Conducted thorough investigations of child welfare allegations and safety concerns.
- Collaborated with law enforcement and community agencies on case assessments.
- Developed comprehensive reports documenting investigation findings and recommendations.
Control Room Operator
JSM IAH Airport
Houston
06.2022 - 10.2023
- Inspected plant activities on screens and computers to identify and troubleshoot issues.
- Reported complex issues and conditions to management for specialized diagnosis and repair.
- Provided variance reports to field staff to assist with task prioritization.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Tracked and recorded status of operational systems using applicable journals, and control system tools.
- Documented daily activities in internal system and submitted timely shift reports.
- Observed equipment in operation, system activities and control readouts on continuous basis.
- Monitored operations to spot and report on issues for quick resolution.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Teachers Aide
Klein ISD
Spring
02.2021 - 06.2022
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of 15 children.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Promoted physical, mental and social development using classroom games and activities.
AMAZON FC ASSOCIATE
Amazon
Houston
04.2019 - 05.2022
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Educated new hires on company policies and procedures by designing and developing training program.
- Collected, arranged and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
Business Owner
KIRASKLOSET
Houston
05.2018 - 05.2021
- FINALIZES WORK ORDERS AND UPDATING DATABASES
- ADHERES TO STATE HEALTH AND SAFETY PRACTICES
- ACTS AS A JUNIOR ROLE TO
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Used business software packages to maintain files and administrative records.
- Frequently studied market to keep abreast of new industry trends.
- Outlined finances, goals and daily operations of company in detailed business plans.
- Determined best courses of action for company based on regional market trends and demands.
- Maintained up-to-date administrative records to monitor operational conditions.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Drafted invoices for completed work.
Revenue and recovery clerk
UPS
Houston
07.2018 - 02.2019
- Collect or prepare measurement, weight, or identification labels; and attach them to products
- Document quantity, quality, type, weight, test result data, and value of materials or products, in order to maintain shipping, receiving, and production records and files
- Weigh or measure materials, equipment, or products to maintain relevant records, using volume meters, scales, rules, and/or calipers
- Compute product totals and charges for shipments
- Unload or unpack incoming shipments
- Remove from stock products or loads not meeting quality standards, and notify supervisors or appropriate departments of discrepancies or shortages
- Maintain, monitor, and clean work areas, such as recycling collection sites, drop boxes, counters and windows, and areas around scale houses.
Supervisor
HHSC
Richmond
09.2003 - 05.2018
- Maintain confidentiality of records relating to clients' treatment
- Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships
- Collect information about clients through interviews, observation, or tests
- Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes
- Guide clients in the development of skills or strategies for dealing with their problems
- Develop and implement treatment plans based on clinical experience and knowledge
- Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes
- Prepare and maintain all required treatment records and reports
- Evaluate clients' physical or mental condition, based on review of client information
- Collaborate with other staff members to perform clinical assessments or develop treatment plans
- Refer patients, clients, or family members to community resources or to specialists as necessary
- Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations
- Modify treatment activities or approaches as needed to comply with changes in clients' status
- Plan, organize, or lead structured programs of counseling, work, study, recreation, or social activities for clients
- Monitor clients' use of medications
- Coordinate or direct employee workshops, courses, or training about mental health issues.
Education
Bachelor of Science - Psychology
University of Houston
Houston TexasHigh School Diploma -
BRENHAM HIGH
Brenham, TXAssociate of Arts - Psychology
Lonestar College
Cypress, TexasSkills
- MS Office
- Customer Service
- Data Entry
- Attention to Detail
- Work Planning and Prioritization
- Result Interpretation
- File and Records Management
- Verbal and Written Communication
- Dispute Mediation
- Professional and Courteous
- Computer Skills
Timeline
Child Protective Investigator III
Dept Of Family & Children Services
09.2023 - Current
Control Room Operator
JSM IAH Airport
06.2022 - 10.2023
Teachers Aide
Klein ISD
02.2021 - 06.2022
AMAZON FC ASSOCIATE
Amazon
04.2019 - 05.2022
Revenue and recovery clerk
UPS
07.2018 - 02.2019
Business Owner
KIRASKLOSET
05.2018 - 05.2021
Supervisor
HHSC
09.2003 - 05.2018
Bachelor of Science - Psychology
University of Houston
High School Diploma -
BRENHAM HIGH
Associate of Arts - Psychology
Lonestar College