SHAKIRA SIMMONS
Grovetown,USA
Summary
Experienced correctional officer with a proven track record of maintaining safety and order in high-pressure prison environments. Recognized for effective leadership and ability to command respect from challenging individuals. Proficient in firearms handling and restraint techniques, ensuring compliance and security.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Access Registrar
Doctors Hospital
07.2025 - Current
- Collected and verified patient demographics, insurance, and required documentation to ensure seamless registration process
- Communicated with patients and internal departments to efficiently resolve account and registration issues
- Manage high-volume workflow while maintaining attention to detail
- Enter and maintain data in electronic systems, ensuring compliance with HIPAA regulations
- Handle sensitive information and maintain strict confidentiality
Correctional Officer
Augusta State Medical Prison
04.2020 - 07.2025
- Managed high-pressure situations while maintaining professionalism and organization
- Maintained accurate documentation to ensure compliance with policies and legal standards
- Monitored and tracked activity logs to ensure accuracy and timely updates
- Coordinated with multiple departments to facilitate proper handling of reports and procedures
- Communicated effectively with staff, administration, and external agencies
Customer Service Roles
01.2010 - 01.2020
- Resolved customer issues and escalated concerns professionally to enhance service quality
- Supported customers in fast-paced environments, ensuring high levels of satisfaction
- Assisted in onboarding and training new employees to improve team readiness
- Managed administrative tasks including scheduling and documentation
Education
Associate Degree - Criminal Justice
East Georgia State College
Swainsboro, GA01-2015
Skills
- Documentation accuracy
- Security protocols
- Crisis intervention
- Policy enforcement
- Attention to detail
- Problem solving
- Restraint techniques
- Suicide prevention
- Behavioral health management
Certification
- CPR/BLS Certified
- HIPAA & OSHA Awareness Training
Timeline
Patient Access Registrar
Doctors Hospital
07.2025 - Current
Correctional Officer
Augusta State Medical Prison
04.2020 - 07.2025
Customer Service Roles
01.2010 - 01.2020
Associate Degree - Criminal Justice
East Georgia State College