SANDRA NANCE
Slaughters,KY
Summary
Detail-oriented Patient Access Registrar with expertise in insurance verification and patient registration, ensuring accurate data entry and seamless appointment scheduling. Dedicated professional with extensive experience in healthcare administration. Proven skills in resolving billing inquiries and providing exceptional customer service, aiming to enhance patient satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Patient Access Registrar
Deaconess Hospital
Henderson , KY
05.2023 - Current
- Registered patient information in electronic health record system.
- Verified insurance eligibility and benefits for incoming patients.
- Collected and processed patient demographic data accurately.
- Assisted with scheduling appointments for patients via telephone or web portal.
- Verified demographics and insurance information to register patients in computer system.
- Performed data entry of demographic, financial, insurance, and clinical information into the system.
- Ensured all patient registration forms were completed accurately and efficiently.
- Greeted patients and visitors in a professional manner, providing assistance as needed.
- Inputted orders for lab tests and radiology studies following established guidelines for accuracy.
Medical Billing Specialist
Baptist Health Hospital
Madisonville, KY
02.2016 - 10.2023
- Provided customer service support to patients who had questions about their bills or payments due.
- Submitted claims to insurance companies.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Processed patient billing information for accurate insurance claims submission.
- Communicated with patients regarding billing inquiries and resolved issues promptly.
- Posted charges, payments and adjustments.
Education
High School Diploma -
Madisonville Community College
Madisonville, KY06-1992
Skills
- Registration and admissions
- Insurance verification
- Data entry accuracy
- Patient registration
- Appointment scheduling
- Customer service
- Billing and insurance
- Problem solving
- Health insurance expertise
- Team leadership
- Conflict resolution
Languages
Sign Language
Professional
Timeline
Patient Access Registrar
Deaconess Hospital
05.2023 - Current
Medical Billing Specialist
Baptist Health Hospital
02.2016 - 10.2023
High School Diploma -
Madisonville Community College