Shakira Summers
Dollar Tree Distribution Center
Jackson,MS
8
years of professional experience
Dynamic professional with a strong work ethic and integrity, experienced in customer service at CVS Distribution Center. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in utilizing CRM software while demonstrating patience and empathy in high-pressure situations, ensuring seamless service delivery and operational efficiency.
Work History
Cashier
3 Months- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area for optimal operations.
Caregiver
7 Years 1 Month- Assisted residents with daily living activities, ensuring comfort and well-being.
- Monitored vital signs, reporting changes to nursing staff for prompt care adjustments.
- Maintained clean and safe environment, adhering to health regulations and protocols.
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
Call Center Representative
2 Years 7 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Communicated effectively with team members to ensure seamless operations and service delivery.
- Utilized CRM software to track customer interactions, ensuring accurate documentation of concerns.
- Collaborated with cross-functional teams to streamline processes and enhance overall efficiency.
Education
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Timeline
Cashier
Dollar Tree Distribution Center
02.2026 - 05.2026Read More
Call Center Representative
CVS Distribution Center
01.2020 - 08.2022Read More
Caregiver
Huspeth Regional Center
03.2018 - 04.2025Read More
Forest Hill High School
High School Diploma
Read More