Shakira Wilson
Atlanta,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Online Personal Shopper
Walmart
Eastpoint, GA
09.2018 - Current
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Developed strategies to increase sales and improve customer experience.
- Managed the online store's website content including images, descriptions.
Technical Support Representative
VXI Global Solutions
College Park, GA
07.2013 - 08.2018
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Resolved escalated customer service issues in a timely manner.
- Documented all activities related to technical support including processes, updates, changes made.
- Developed and maintained strong relations with customers to meet quality expectations.
- Troubleshot customer inquiries related to software and hardware issues.
- Answered user inquiries to resolve computer software or hardware operation problems.
Data Entry Clerk
Fed Ex Ground
Ellenwood, GA
03.2008 - 06.2013
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Maintained database by entering new and updated customer and account information.
- Verified accuracy and completeness of data entry into the database system.
- Maintained confidentiality of sensitive information entered into the system.
- Checked source documents against entered data to ensure accuracy.
Education
Technical Diploma - Pharmacy Technician
Altierus Career College
Atlanta Ga05-2026
High School Diploma -
Penn Foster High School
Scranton, PA05-2005
Skills
- Customer Service
- Delivery Management
- Sales Experience
- Brand Awareness
Timeline
Online Personal Shopper
Walmart
09.2018 - Current
Technical Support Representative
VXI Global Solutions
07.2013 - 08.2018
Data Entry Clerk
Fed Ex Ground
03.2008 - 06.2013
Technical Diploma - Pharmacy Technician
Altierus Career College
High School Diploma -
Penn Foster High School
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