Shakiya Mulalley
Pendleton,OR
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and streamlined operations at The Saddle. My expertise in customer service and effective multitasking, coupled with a commitment to maintaining pristine environments, significantly improved guest experiences. Trained peers in service excellence, embodying patience and empathy, and elevating service standards.
Overview
2
2
years of professional experience
Work History
Hostess
The Saddle
Pendleton, OR
02.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Highschool Dipolma In Progress -
Pendleton High School
Pendleton, ORSkills
Customer Service
Effective Multitasking
Patience and Empathy
Phone Etiquette
Cleaning and sanitation
Complaint Handling
Timeline
Hostess
The Saddle
02.2022 - Current
Highschool Dipolma In Progress -
Pendleton High School