Shakura Smith
Las Vegas,NV
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Walmart
Remote
09.2021 - 10.2024
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Tik Tok Moderator
TTEC
Remote
04.2020 - 08.2021
- Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
Dispatch Coordinator
CSC Security
Las Vegas, NV
08.2018 - 03.2020
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
Receptionist Administrator
Kids Cove
Las Vegas, NV
01.2017 - 08.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
Education
Alta Vista
Victorville, CA2015
Skills
- Brand representation
- Billing coordination
- Point of sale system
- Email correspondence
- Complaint resolution
- Promotional support
- Multitasking Abilities
- Phone Etiquette
- Teamwork skills
- Stress Tolerance
- Market awareness
- Zendesk experience
- Friendly, Positive Attitude
- Customer Service
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Critical Thinking
- Proficiency in Microsoft Office
Timeline
Customer Care Representative
Walmart
09.2021 - 10.2024
Tik Tok Moderator
TTEC
04.2020 - 08.2021
Dispatch Coordinator
CSC Security
08.2018 - 03.2020
Receptionist Administrator
Kids Cove
01.2017 - 08.2018
Alta Vista