Shalae Williams
Columbus,GA
Summary
Food service professional with over 20 years of experience in labor and cost control, menu development, and team building. Proven track record in strategic planning and marketing, leading to significant sales growth across multi-units, hospitals, and restaurants. Committed to enhancing customer satisfaction and employee engagement while reducing turnover and waste. Expertise in safety and sanitation standards ensures operational excellence and revenue increase.
Overview
16
16
years of professional experience
1
1
Certification
Work History
System Retail Director
Morrison Healthcare
Columbus , GA
02.2024 - Current
- Designed training programs enhancing customer service best practices for staff development.
- Managed inventory processes to ensure product availability for seamless operations.
- Organized promotional events increasing customer engagement and driving sales growth.
- Oversaw daily food service operations while upholding quality and safety standards.
- Developed diverse menus catering to various dietary needs and preferences.
- Implemented comprehensive training on food handling and customer service for staff.
- Enforced strict compliance with health regulations in all food preparation areas.
- Conducted regular kitchen inspections to maintain cleanliness and organization.
Director of Food and Nutrition Services
Morrison Healthcare-Piedmont Walton
Stockbridge, Georgia
03.2021 - 02.2024
- Recruited, trained, supervised, evaluated, and scheduled team members in the Food and Nutrition Services department.
- Evaluated staff performance, provided feedback, and administered disciplinary action when needed.
- Analyzed customer feedback surveys to identify areas of improvement within the department.
- Oversaw budget management for food services, ensuring efficient resource allocation.
- Evaluated menu options based on nutritional value and patient preferences.
- Trained and supervised food service staff on operational procedures and best practices.
- Managed the budget and financial operations of Food and Nutrition Services department.
- Developed marketing plans to increase customer satisfaction with food services.
Patient Services Manager
Morrison Healthcare- WellStar
Stockbridge, Georgia
05.2019 - 03.2021
- Fostered culture of empathy and responsiveness in patient service delivery.
- Analyzed data from surveys and online reviews to identify improvement areas.
- Organized educational sessions on new technologies for patient services management.
- Facilitated team meetings addressing service enhancements and operational challenges.
- Ensured compliance with healthcare regulations and internal policies.
- Implemented feedback mechanisms to capture patient satisfaction insights.
- Managed scheduling and appointment systems to optimize patient flow.
- Developed training programs to enhance staff interaction skills.
Multi-Unit Retail Manager
Morrison Healthcare
Saint Louis, MO
05.2012 - 05.2019
- Streamlined daily operations to ensure efficient customer service delivery.
- Trained and mentored staff on retail best practices and policies.
- Oversaw inventory management to maintain optimal stock levels.
- Implemented visual merchandising strategies to enhance store presentation.
- Developed employee schedules aligned with peak business hours and needs.
- Addressed customer inquiries, resolving issues promptly and effectively.
- Fostered a positive team environment to encourage collaboration and performance.
- Monitored inventory, cash, and payroll processes for smooth location operations.
Multi-Unit Cafe Supervisor
Bon Appetit Management
Saint Louis, MO
10.2009 - 05.2012
- Oversaw cash handling procedures, ensuring accurate transactions and deposits.
- Implemented health and safety regulations to maintain a clean and safe environment.
- Monitored staff performance, providing feedback and guidance when necessary.
- Established quality control standards for food preparation, presentation, and taste.
- Supervised daily operations of café, ensuring smooth workflow and staff coordination.
- Trained new employees on customer service standards and food safety protocols.
Education
Associate of Applied Science - Hospitality Management Culinary Emphasis
Saint Louis Community College
St. Louis, MO05-2005
Skills
- Inventory management
- Customer service excellence
- Menu design and development
- Food safety standards
- Staff training and development
- Budget oversight
- Performance assessment
- Regulatory adherence
- Team leadership skills
- Employee engagement strategies
- Operations oversight
- Schedule coordination
- Recruitment and selection
- Customer relationship management
- Conflict resolution
- Training development
- Compliance management
- Employee relations
Certification
- ServeSafe Food Manager 5/31/2026
- CDM CFPP 5/31/2027
Timeline
System Retail Director
Morrison Healthcare
02.2024 - Current
Director of Food and Nutrition Services
Morrison Healthcare-Piedmont Walton
03.2021 - 02.2024
Patient Services Manager
Morrison Healthcare- WellStar
05.2019 - 03.2021
Multi-Unit Retail Manager
Morrison Healthcare
05.2012 - 05.2019
Multi-Unit Cafe Supervisor
Bon Appetit Management
10.2009 - 05.2012
Associate of Applied Science - Hospitality Management Culinary Emphasis
Saint Louis Community College