Shalane Broussard
Youngsville
Summary
Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Self Contract
05.2019 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Regional Office Administrator
Louisiana Lottery Corporation
06.2021 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
Patient Access Representative
SWLA Center for Health Services
04.2018 - 04.2020
- Responsibilities included register patients as they check upon arrival
- Verify all insurance and upload them in to patients' chart
- Have patient sign all consents that are needed
- Answer multi phone lines file, fax and scan any documents
- Collect co-pays per insurance deductions and document all payments
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Access Specialist II
Lafayette General Medical Center
01.2017 - 08.2019
- Responsibilities included register patients as they check into the Emergency room
- Verify all insurance and upload them in to patients' chart
- Have patient sign all consents that are needed
- Collect co-pays per insurance deductions and document all payments
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Education
Certification -
Unitech Training Academy
Lafayette, LAAssociate of Science - Health Care Administration
Infinity College
Lafayette07-2025
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Document management
- Scheduling
- Payroll
- Customer engagement
- Leadership and supervision
Certification
- BLS for Healthcare Providers, 03/01/25 -03/01/27
- CPR/AED Certification
- Louisiana Driver's License
- Customer Service Certification – Various Providers.
- Ethics in Healthcare Certificate – Various Providers.
Additional Information - Skill Highlights
- Strong planning skills
- Vital signs; Temperature, respiration, pulse, and blood pressure
- Technical expertise/ Proficient computer skills
- Strong work ethic
- Team player with positive attitude
- Maintains strict confidentiality/ HIPAA compliance
- Electronic Medical Record (EMR) software
- ICD-9 coding
- CPT and HCPCS coding
- Extensive anatomy/physiology knowledge
- Accounts receivable and payable
- Managed care contract knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regional Office Administrator
Louisiana Lottery Corporation
06.2021 - 06.2023
Patient Care Coordinator
Self Contract
05.2019 - Current
Patient Access Representative
SWLA Center for Health Services
04.2018 - 04.2020
Patient Access Specialist II
Lafayette General Medical Center
01.2017 - 08.2019
Certification -
Unitech Training Academy
Associate of Science - Health Care Administration
Infinity College
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