Shalarwn Cooper
JACKSONVILLE,FL
Summary
Dynamic and dedicated professional with extensive experience in customer service at Motel 6 Hotel. Proven ability to enhance customer satisfaction through effective communication and relationship-building. Skilled in cash handling and maintaining integrity, consistently delivering exceptional service and fostering loyalty. Recognized for flexibility and teamwork in fast-paced environments.
Overview
2022
2022
years of professional experience
Work History
Cashier
Motel 6 Hotel
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier/finisher
Dunkin' Donuts Franchising
11.2017 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Catering Assistant
Morrison Healthcare Food Services
03.2010 - 12.2013
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
Cashier
Petro Services
08.2016 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Telemarketer
Dial America
06.2010 - 09.2012
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Front Desk Receptionist
Comfort Inn & Suites
02.2007 - 07.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Computerized Management - Computerized Management Business Skills
Frank H Peterson
Jacksonville, FL06.1998
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
Timeline
Cashier/finisher
Dunkin' Donuts Franchising
11.2017 - 09.2021
Cashier
Petro Services
08.2016 - 09.2019
Telemarketer
Dial America
06.2010 - 09.2012
Catering Assistant
Morrison Healthcare Food Services
03.2010 - 12.2013
Front Desk Receptionist
Comfort Inn & Suites
02.2007 - 07.2008
Cashier
Motel 6 Hotel
Computerized Management - Computerized Management Business Skills
Frank H Peterson
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