Shalaye Hall
Philadelphia,PA
Summary
Skilled in team management, customer service, and creative design with a proven ability to foster employee satisfaction and drive business success. Experience as a dietary aide ensuring high standards in food preparation, safety, and nutrition. Adept at crafting unique floral arrangements, managing inventory, and prioritizing customer satisfaction as a creative floral designer. An accomplished sales associate with expertise in relationship building, sales strategies, and personalized customer support. Dependable and excels in transactions, merchandising, and issue resolution in fast-paced environments. Seeking a role that leverages leadership, design, and organizational skills to support company growth and innovation.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Cricket Wireless
01.2022 - 04.2024
- Greeted customers, and assisted with product selection, device setup, and plan recommendations.
- Promoted products, exceeded sales targets, and resolved billing and technical issues promptly.
- Processed transactions, maintained inventory, and improved store merchandising. Built strong customer relationships, fostering loyalty and repeat business.
- Collaborated with team members to achieve store goals and maintain a welcoming environment.
- Ensured a clean, organized store, handled returns and exchanges, and enhanced visual displays to attract customers.
- Managed returns and exchanges professionally, adhering to policies, and contributed to attractive visual merchandising displays.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Team Lead
Walmart
01.2019 - 03.2021
- Promoting professionalism and organizational values.
- Developed performance metrics to track progress and meet team targets.
- Managed risks through strategic planning and issue resolution. Fostered teamwork, open communication, and employee recognition.
- Trained and mentored staff to improve skills and align with company goals.
- Provided coaching to enhance performance and streamline workflows.
- Evaluated staff performance and generated actionable reports for improvement.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Dietary Aide
Langhorne Nursing and Rehabilitation Center
06.2016 - 01.2018
- Served meals to residents by established schedules and dietary procedures.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing the risk of contamination or illness.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Washed plates, cups, serving, eating utensils, and kitchen equipment in a commercial dishwasher.
- Kept all kitchen areas clean, tidy, and free of hazards.
- Arranged tray and/or table settings with proper tableware, condiments, and tray cards.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted in preparing nutritious meals for patients with various medical conditions and dietary restrictions.
- Discarded outdated food products and maintained waste disposal procedures.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Floral Designer Assistant
Flowers by David Florist & Flower Delivery
04.2013 - 09.2015
- Assisted the head floral designer in executing large event installations, ensuring seamless setups and client satisfaction.
- Delivered exceptional customer service by addressing client inquiries, and concerns, and providing visual aids to showcase proposed concepts.
- Streamlined supply ordering, improved inventory management, and negotiated with vendors for cost-effective, high-quality products.
- Supported workflow efficiency during peak seasons by prioritizing tasks and managing deadlines effectively.
- Worked closely with event coordinators to craft unique floral designs tailored to specific occasions.
- Developed and implemented innovative marketing strategies to attract new clients and boost revenue.
- Built strong vendor relationships and expanded professional networks by attending industry events and staying updated on trends.
Education
High School Diploma -
Upper Darby High School
Drexel Hill, PA06.2016
Skills
- Customer Service Excellence
- Sales and Inventory Management
- Team Leadership and Training
- Visual Merchandising
- Problem Solving and Conflict Resolution
- Cash Handling and POS Systems
- Customer focus
- Performance improvement
- Coaching and mentoring
- Relationship building
- Attention to detail
- Workplace safety
- Product management
Accomplishments
- Recognized as Top Sales Associate at Cricket Wireless in 2022 for exceeding sales goals and delivering exceptional customer service.
- Mentored junior staff and collaborated on the Blooming Inspirations floral project, ensuring timely completion and innovative designs.
- Designed floral arrangements for events, optimizing inventory to reduce waste and maintain freshness.
- Maintained food safety standards while serving large groups in healthcare settings, improving kitchen efficiency.
- Resolved customer complaints and enhanced loyalty through personalized support and innovative solutions.
- Seamlessly transitioned between roles in sales, food service, and floral design, showcasing versatility and adaptability.
Top Sales Associate, Cricket Wireless (2019) Employee of the Month, Wendy's (October 2016, June 2017
Top Sales Associate, Cricket Wireless (2022)
Recognized as Top Sales Associate at Cricket Wireless in 2022 for exceptional performance in exceeding sales goals and elevating the customer experience. Demonstrated expertise in identifying customer needs, providing tailored product recommendations, and building lasting client relationships. Leveraged in-depth product knowledge and a customer-first approach to drive significant revenue growth while enhancing brand loyalty. Proactively contributed to creating a welcoming, solution-focused shopping environment, leading to increased repeat business and customer satisfaction. This achievement underscores my ability to excel in dynamic retail settings and deliver outstanding results.
Languages
English
Full Professional
Interests
I have a variety of interests that keep me both creative and grounded One of my biggest passions is photography , where I love capturing moments in nature and urban settings It allows me to express my artistic side while appreciating the beauty in everyday life Along with photography, I enjoy creative writing —whether it's crafting short stories or exploring poetry This helps me channel my thoughts and emotions into written form, providing a mental escape and boosting my creativity
I am also deeply fascinated by fragrance formulation , particularly how different scents evoke emotions and memories Working with fragrances professionally has inspired me to continue learning about the art and science behind scent creation, which also ties into my passion for floral design I find it rewarding to work with flowers and nature, whether for personal enjoyment or in a professional setting
Lastly, I am committed to giving back to my community I have volunteered with organizations such as Habitat for Humanity and always seek opportunities to contribute to causes that align with my values This balance of creative expression and community involvement helps me stay grounded and motivated in my professional and personal life
Timeline
Retail Sales Associate
Cricket Wireless
01.2022 - 04.2024
Team Lead
Walmart
01.2019 - 03.2021
Dietary Aide
Langhorne Nursing and Rehabilitation Center
06.2016 - 01.2018
Floral Designer Assistant
Flowers by David Florist & Flower Delivery
04.2013 - 09.2015
High School Diploma -
Upper Darby High School
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