Shalee Mcalister
McComb,MS
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
3
3
years of professional experience
Work History
Sales Associate
Bath and Body Work
03.2022 - 12.2024
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Answered store and merchandise questions and led customers to wanted items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Waitress
Da Cajun shack
04.2023 - 10.2023
- Assisted other wait staff members in times of heavy customer traffic.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and confirmed complete orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Staff Employee
Pure car wash
12.2022 - 09.2023
- Maintained inventories of cleaning supplies.
- Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
- Conducted quality checks to ensure each vehicle met the company's standards.
- Performed minor maintenance tasks on car wash equipment.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Prepped vehicles for washing, including removing large debris and applying pre-wash solutions.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Participated in team-building activities to foster teamwork and collaboration.
Education
Associate of Applied Science - Information Technology
Southwest Community College
12-2024
High School Diploma -
Penn Foster
200 Hickory Street Scranton Pa12.2022
Skills
- Customer service
- Sales techniques
- Visual merchandising
- Inventory management
- Effective communication
- Time management
- Customer needs assessment
- Order processing
- Adapt to diverse groups
- Upselling and cross selling
- Cash handling accuracy
- Friendly and outgoing
- Energetic self-starter
- Listening skills
- Problem-solving
- Teamwork and collaboration
- Persuasion techniques
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Relationship building
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
Education and Training
McComb, Mississippi
Timeline
Waitress
Da Cajun shack
04.2023 - 10.2023
Staff Employee
Pure car wash
12.2022 - 09.2023
Sales Associate
Bath and Body Work
03.2022 - 12.2024
Associate of Applied Science - Information Technology
Southwest Community College
High School Diploma -
Penn Foster
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