Shaleen Hanson
Spokane Valley,WA
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Residence Inn by Marriott Spokane East Valley
09.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Director of Housekeeping
Residence Inn by Marriott Spokane East Valley
06.2020 - 09.2023
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
Housekeeper
Red Lion Templins
09.2018 - 06.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Co- Owner
River City Rascals
04.2016 - 09.2018
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
All Positions- Executive Housekeeper
Residence Inn by Marriott Spokane East Valley
04.2009 - 04.2016
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
Education
High School Diploma -
Lakeland Highschool
Rathdrum, ID01-2009
Skills
- Staff management
- Inventory control
Timeline
Assistant General Manager
Residence Inn by Marriott Spokane East Valley
09.2023 - Current
Director of Housekeeping
Residence Inn by Marriott Spokane East Valley
06.2020 - 09.2023
Housekeeper
Red Lion Templins
09.2018 - 06.2020
Co- Owner
River City Rascals
04.2016 - 09.2018
All Positions- Executive Housekeeper
Residence Inn by Marriott Spokane East Valley
04.2009 - 04.2016
High School Diploma -
Lakeland Highschool
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