Shaletta Stewart
Hephzibah,GA
Summary
Diligent, resourceful and goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. Highly ambitious with a background in customer service, production and supply management. I strive in being an effective listener, and a team player with a full understanding of meeting the customer's requirements. Valued and well-respected leader and trainer who works well with staff at all levels and key decision makers on Agency policy, procedures, programs, and processes. Promote a collaborative and team oriented environment that is aligned with mission objectives for a regulatory compliant division. Possess Active Secret Security Clearance. Additional keys to success include: Counsel and advise management to establish plans and programs for performance improvement, personnel policies, and organizational change management initiatives. Highly skilled in safely operating and setting up various types of machinery and equipment. Excel in decision making and problem solving while maintaining high visibility throughout all areas. Computer proficiency in MS Word, Excel, PowerPoint, Access.
Overview
17
17
years of professional experience
Work History
Assistant Bakery Manager
The Fresh Market
Augusta, Ga
05.2022 - Current
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Collaborated with store management to create promotional events and seasonal displays for bakery products.
- Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive outcomes.
- Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
- Assisted in the development of new bakery items, resulting in expanded product offerings and increased sales.
- Managed inventory levels, ensuring timely ordering of supplies to maintain optimal product availability.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
ADSI Carrier
Augusta Data Storage
12.2022 - 07.2023
- Upheld security and confidentiality of documents and data within area of responsibility
- Evaluated source documents to locate needed information
- Completed data entry tasks with accuracy and efficiency by entering numerical data into databases
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep
- Loaded and secured items in company vehicles to avoid damage during delivery
- Handled daily customer service aspects and maintained positive relationships with external customers
- Scanned documents and upload into database to keep records of essential organizational information
- Managed documents by organizing forms, making copies, filing records, preparing work orders, and creating reports
- Loaded, unloaded, and moved material to and from storage and production areas
- Operated equipment such as pallet jacks, scissor lift and forklift to move heavy boxes
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles
- Observed traffic and safety regulations for safe travel, delivery and pickup.
Cleaning Specialist
US Navy, Government Contracting Resources
07.2018 - 05.2022
- Experience with Safety Data Sheets (SDS), and proper mixing of chemicals to achieve an accurate mixture for proper cleaning and safe solution
- A full understanding for reporting all equipment malfunctions to supervisor, and the ability to perform minor repairs
- Must have 2020 equivalent vision with color differentiation when working
- Able to follow detailed instructions and procedures
- Operating motor vehicle in the performance of the above duties on a limited basis
- Frequently lift and move objects in excess of 40 pounds and occasionally objects weighing over 50 pounds
- Assist with the completion of weekly product order forms, follow standards and procedures to maintain a safe working environment
- Attend weekly safety meetings to ensure all company guidelines are understood and met
- Able to work alone or in a team environment
- Familiar with vehicle inspection requirements used to access base facilities and upgraded from a confidential clearance to a secret clearance
- Follow all safety guidelines ensuring safety is always first
- Perform monthly inventory and ensuring all products are well organized and stocked
- Assist with trainings of new personnel
- Familiar with military drills and how to follow safety protocol when active.
Food Service Worker/Cashier
US Navy, Navy Exchange
05.2017 - 06.2018
- Prepared, measured, and cooked batches of food according to standard recipes
- Always maintained food safety standards
- Responsible for handling money, balanced tills, processed credit card payment batches and prepared bank deposits
- Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner
- Organized and rotated items to keep up with expired dates and fresh goods
- Experience with inventory and restocked items throughout day
- Wiped down kitchen surfaces using company-approved cleaning products to prevent food borne illness
- Continuously communicated with management to reported updated status on weekly sales
- Performed duties as an acting supervisor in their absence and completed weekly order forms and inventory control
- Dedicated to making sure customer needs are met and satisfied
- Must be able to pass security clearance to work on military base.
Cashier/ Culinary Tech
Muscogee County School District
08.2014 - 03.2016
- Responsible for daily food preparation and proper serving temperature
- Maintaining work area in a clean, sanitary and safe condition
- Record the daily food production and forecast for the following day's needs
- Documented all daily waste and meal plans for the following day
- Provided excellent customer service greeting students and ensuring they receive proper meal portions per nutritional plan
- Experience with computer system for accurate register and scanning of students into the system
- Stayed informed of safety guidelines to ensuring safety was always first
- Assisted with monthly inventory and ensuring all products remained well organized and stocked.
Bakery Dept.
The Fresh Market
10.2010 - 06.2015
- Arranged bakery displays to showcase goods in a well-organized and attractive manner
- Trained bakery staff on the company policies and the proper and safe use of equipment
- Prepared and maintained inventory records
- Assist in receiving, repackaging, labeling, and monitoring of the shelf life of bakery items
- Offered product samples, answered questions and helped customers find items
- Cleaned walls, fans and drains in bakery coolers, display cases and work area
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Unloaded, stocked and organized bakery inventory
- Scanned and documented outdated products using hand held portable computer scanner
- Greeted quest and accurately documented orders
- Assisted in weekly electronic order forms of bakery products and supervisor duties.
Customer Service Associate and Café Associate
Sam's Club Company
08.2007 - 09.2009
- Monitored and recorded daily food temperature storage in refrigerators and freezers ensuring no loss of inventory
- Worked in a warehouse environment
- Signed for café shipments in receiving
- Double check items for inventory control
- Prepared meal plans for cooking and serving
- Maintained clean, neat and properly stocked café area
- Refilled and rotated items on shelves to maintain well-stocked inventory with no expired products
- Processed credit cards, checks, gift cards and cash accurately
- Provided excellent customer service by responding resourcefully to customers and management requests and concerns in a professional, friendly manner.
Education
Kendrick High School Graduate
Columbus, GAVolunteer- Camden County Recreational Youth Sports
Certificate- Pop Football Southeast, Ga Youth Program
Skills
- Communication
- Customer Service
- Quality Assurance
- Team Building & Leading
- Training & Development
- Inventory
- Counseling & Advising
- Process Improvement
- Problem Solving
- Conflict Resolution
- Workforce Development
- Policy & Procedure Development
- Vendor Relations
- Community Outreach
Timeline
ADSI Carrier
Augusta Data Storage
12.2022 - 07.2023
Assistant Bakery Manager
The Fresh Market
05.2022 - Current
Cleaning Specialist
US Navy, Government Contracting Resources
07.2018 - 05.2022
Food Service Worker/Cashier
US Navy, Navy Exchange
05.2017 - 06.2018
Cashier/ Culinary Tech
Muscogee County School District
08.2014 - 03.2016
Bakery Dept.
The Fresh Market
10.2010 - 06.2015
Customer Service Associate and Café Associate
Sam's Club Company
08.2007 - 09.2009
Kendrick High School Graduate
Volunteer- Camden County Recreational Youth Sports
Certificate- Pop Football Southeast, Ga Youth Program