Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shaliah Sneed

Washington,DC

Summary

Dynamic sales associate with proven customer service and problem-solving skills at Dunkin' Donuts Franchising. Recognized for enhancing customer experiences and maintaining store appeal. Experienced caregiver skilled in promoting independence and building relationships. Strong team player focused on achieving goals while ensuring safety and efficiency in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Sales Associate

Dunkin' Donuts Franchising
Allentown, PA
06.2023 - 08.2024
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.

Caregiver

Preventative Measure
Allentown, PA
04.2023 - 08.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Warehouse Packer

Fedex
Allentown, PA
07.2022 - 08.2023
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Created shipping labels to complete daily order processing.

Education

Bachelor Of Business Administration - Management

Howard University
Washington, DC

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Goal oriented
  • Work Planning and Prioritization
  • Entrepreneurial personality

Accomplishments

  • Selected to participate in Howard University's 21 CAP program, sponsored by Enterprise

Timeline

Sales Associate

Dunkin' Donuts Franchising
06.2023 - 08.2024

Caregiver

Preventative Measure
04.2023 - 08.2024

Warehouse Packer

Fedex
07.2022 - 08.2023

Bachelor Of Business Administration - Management

Howard University