Shalisa Turner
Palm Bay,FL
Summary
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
11
11
years of professional experience
Work History
Clerk
USPS
Miami, Florida
11.2012 - 08.2021
- Utilized computer software programs to create reports, labels, forms.
- Verified accuracy of all paperwork prior to submission for processing.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed customer payments accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Provided excellent customer service to ensure satisfaction.
- Scanned documents into digital formats ensuring accuracy of content.
- Maintained inventory levels of office supplies and equipment as needed.
- Communicated with customers and employees to answer questions or explain information.
Customer Service Representative
Best Buy Geek Squad
Miami, Florida
06.2010 - 11.2012
- Remotely access customers computers
- Answer calls in a large corporate setting
- Provide excellent customer service
- Document each call at the end of the call
- Take payments for computer software subscriptions
- Reach out to customers for lapsed subscriptions
Education
Some College (No Degree) - Chemistry
Bethune - Cookman University
Daytona Beach, FLDental Assistant - Dental Assisting
Concorde Career College
Hollywood, FL03-2016
High School Diploma -
Miami Northwestern Senior High School
Miami, FL05-2007
Skills
- Spreadsheet development
- Quality Control
- Research
- Correspondence Writing
- Administrative Support
- Database entry
- Cash Management
- Scanning and copying
- Customer Satisfaction
- Relationship Building
- Processing mail
- Document Management
- Mail handling
- Confidentiality
- Cash Handling
- Mail Processing
- Telephone Etiquette
- Excellent customer service
Timeline
Clerk
USPS
11.2012 - 08.2021
Customer Service Representative
Best Buy Geek Squad
06.2010 - 11.2012
Some College (No Degree) - Chemistry
Bethune - Cookman University
Dental Assistant - Dental Assisting
Concorde Career College
High School Diploma -
Miami Northwestern Senior High School