Shalisha Hilts
Amsterdam,NY
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
27
27
years of professional experience
Work History
Patient Care Coordinator
Hometown Health Center
01.2021 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
- Coordinated transportation to get patients to and from appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
Dental Assistant
Hometown Health Center
01.1999 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Took dental images following strict patient protection rules, applying lead aprons.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared patient X-rays and images for review by dentist.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Exposed, developed and mounted dental x-rays.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
Education
Albany Adult Learning Center
Albany, NY07.1998
Skills
- HIPAA Compliance
- Filing and Recordkeeping
- Patient Education
- Verbal and Written Communication
- Organizational Skills
- Patient Records Management
- Patient Care
- Patient Registration
- Documentation
Timeline
Patient Care Coordinator
Hometown Health Center
01.2021 - Current
Dental Assistant
Hometown Health Center
01.1999 - Current
Albany Adult Learning Center
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