Shalizah Tucker
Tallahassee
Summary
Customer-focused team member with experience in both retail and fast food, offering a unique ability to switch between service, sales, and back-of-house tasks seamlessly. Known for accuracy in transactions, fast and efficient order processing, and creating a positive guest experience. Strong multitasking, problem-solving, and communication skills with a reputation for reliability and teamwork.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
MSR
Planet Fitness
Tallahassee
08.2025 - 11.2025
- Greet members and guests with a friendly, positive attitude.
- Check members in and ensure they have a smooth entry experience.
- Answer phone calls and assist with questions about memberships, billing, and club amenities.
- Give tours to potential members and explain membership options.
- Sign up new members and update existing accounts (billing, personal info, membership changes).
- Promote membership upgrades like the Black Card and explain benefits.
- Ensure cleanliness of the front desk, lobby, equipment areas, and restrooms.
- Perform regular club walk-throughs to check for cleanliness and safety.
- Provide customer support, resolve concerns, and escalate issues to management when necessary.
- Help maintain equipment and facility standards by reporting issues or safety concerns.
Team Member
Zaxbys
Tallahassee
09.2023 - 02.2025
- Greet guests, welcome them in a friendly, professional way.
Take guest orders accurately (in person, drive-thru, or via POS).
Handle cash and credit card transactions operate the cash register.
Explain menu items, current promotions, and answer guest questions.
Package and present orders in a courteous and timely manner.
Address guest concerns, complaints — working to ensure satisfaction. - Delivered exceptional customer service in a fast-paced dining environment.
- Prepared food items according to company standards and safety guidelines.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
Education
General Education Development
Tallahassee, FLSkills
- Customer service
- Team collaboration
- Time management
- Food safety practices
- Effective communication
- Cash handling
- Computer skills
- First Aid/CPR
- Leadership
- Training & Development
Timeline
MSR
Planet Fitness
08.2025 - 11.2025
Team Member
Zaxbys
09.2023 - 02.2025
General Education Development