Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Shalma Cabrales

Omaha,NE

Summary

Dynamic customer service professional with a proven track record at Dleons Taco Rico, excelling in building relationships and enhancing customer satisfaction. Skilled in cash handling and maintaining accuracy, while demonstrating patience and empathy in high-pressure situations. Committed to fostering teamwork and a positive environment, ensuring a welcoming experience for all guests.

Overview

5
5
years of professional experience

Work History

Cashier

Dleons Taco Rico
03.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Customer Service Cashier

Khols
06.2021 - 08.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Assistant Manager

Dleons Taco Rico
04.2019 - 09.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Education

DA Certificate - Dental Assistant

UEI College
Chula Vista, CA

Lincoln North Star High School
Lincoln, NE
05.2019

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Order taking
  • Professionalism and courtesy
  • Guest inquiries
  • Attention to detail
  • Retail merchandising
  • Multitasking and organization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Dleons Taco Rico
03.2023 - 02.2024

Customer Service Cashier

Khols
06.2021 - 08.2021

Assistant Manager

Dleons Taco Rico
04.2019 - 09.2020

DA Certificate - Dental Assistant

UEI College

Lincoln North Star High School

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Shalma Cabrales