Summary
Overview
Work History
Education
Skills
Timeline
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Shalma Lopez

Brownsville

Summary

searching for an opportunity where I can apply my skills and contribute to provide excellent customer service

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Uhc dental pc
Brownsville
02.2023 - 04.2026
  • Greeted and assisted patients upon arrival at UHC Dental PC.
  • Managed appointment scheduling using dental office software systems.
  • Answered phone calls and addressed patient inquiries efficiently.

Donor Support Technician

CSL Plasma
Brownsville
02.2021 - 02.2022
  • Recorded control values from technical instruments to maintain reliability and validity of test results.
  • Managed departmental inventory and supply ordering.
  • Followed strict aseptic techniques to protect patients when collecting blood and tissue samples.
  • Reviewed patient data, prepared data reports, and signed off on release of information requests.

Education

Medical Assistant -

Southern Careers Institute Inc
Brownsville, TX

High School Diploma -

Homer Hanna Early College
Brownsville, TX

Skills

  • customer service
  • Microsoft office
  • HIPPA
  • OSHA
  • Medical Terminology
  • Diseases of the Body
  • Pharmacology
  • Phlebotomy
  • Electronic health records
  • Medical law and ethics
  • Anatomy
  • Communication skills
  • Professionalism
  • Clinical skills
  • Bilingual
  • EKG
  • CPR certified
  • Venipuncture
  • Urinalysis
  • Injections
  • Capillaries
  • Strep throat test
  • Time management
  • Problem resolution
  • Equipment testing and calibration
  • Laboratory assay analysis
  • Multitasking
  • Data Management
  • Relationship building
  • Fluent in Spanish
  • PPE use
  • Troubleshooting
  • Communication
  • Basic Math
  • Training & Development
  • Critical thinking
  • Flexible

Timeline

Front Desk Receptionist

Uhc dental pc
02.2023 - 04.2026

Donor Support Technician

CSL Plasma
02.2021 - 02.2022

Medical Assistant -

Southern Careers Institute Inc

High School Diploma -

Homer Hanna Early College
Shalma Lopez