Shalonda Fisher
Saint Paul,MN
Summary
Skilled in solving complicated issues and making proactive operational changes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Supervisor
Catholic Charities
03.2024 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Shelter Wellness Assistant
Ramsey County
12.2023 - 03.2024
- Perform custodial, laundry and food services duties in a shelter facility and assist clients and staff as directed.
- Work with homeless individuals in a quarantine/ shelter environment
- Perform related duties as assigned
Financial Worker 1
Ramsey County
08.2022 - 02.2023
- Determine on going eligibility of clients of multiple public assistance programs.
- Conducted interviews and reviewed and verified information on clients status with respect to the program requirements.
- Perform data entry, retrieve information from and employ other keyboard skills with multiple county and state computer systems (Maxis,MMIS,Mets,MEC2 and Outlook),
Assistant Manager
USA Mobile Drug Testing
11.2020 - 02.2023
- Planned and prepared work schedules for 50 employees to assign employees to specific duties.
- Engaged team members and improved performance by daily updates and conducting regular meetings to obtain feedback and covey new policies.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Onboarding with new employees with training and new hire documentation.
Administrative Assistant
Active Sports
11.2018 - 09.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
Cashier
Hy-Vee Grocery Store
01.2018 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Administrative Assistant
Honey's Daycare
04.2007 - 11.2018
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained databases to track and record customer data.
Education
Dental Administrative Assistant
Minneapolis Community And Technical College
Minneapolis, MN06.2006
Skills
- Employee performance evaluations
- Recruiting and Interviewing
- Public Assistance Programs
- Staff Supervision
- Application Processing
- Customer Feedback
- Training
- Employee Scheduling
Timeline
Supervisor
Catholic Charities
03.2024 - 09.2024
Shelter Wellness Assistant
Ramsey County
12.2023 - 03.2024
Financial Worker 1
Ramsey County
08.2022 - 02.2023
Assistant Manager
USA Mobile Drug Testing
11.2020 - 02.2023
Administrative Assistant
Active Sports
11.2018 - 09.2020
Cashier
Hy-Vee Grocery Store
01.2018 - 11.2018
Administrative Assistant
Honey's Daycare
04.2007 - 11.2018
Dental Administrative Assistant
Minneapolis Community And Technical College