Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shalonte Maddox

CLEVELAND

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Server

Holiday inn
Independence
10.2024 - Current
  • Provided excellent customer service to enhance guest dining experiences.
  • Managed table assignments and ensured timely service for all guests.
  • Collaborated with kitchen staff to streamline food preparation processes.

Talent Acquisition Specialist

Area Temps
CLEVELAND
07.2024 - Current
  • Collaborated with hiring managers to identify staffing needs and job requirements.
  • Sourced candidates through job boards, social media, and networking events.
  • Conducted initial phone screenings to evaluate candidate qualifications and fit.

Receptionist

Crestmont North Healthcare
Lakewood
04.2021 - 06.2024
  • Greeted patients and visitors with professionalism and courtesy.
  • Managed incoming phone calls and directed them to appropriate departments.
  • Scheduled appointments and maintained the reception calendar effectively.

Pharmacy Technician

CVS Pharmacy
Cleveland
01.2018 - 11.2022
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Managed inventory by ordering and restocking medications and supplies.
  • Processed insurance claims and resolved billing inquiries for customers.

Education

Certificate - Pharmacy

Remington College
Cleveland, Ohio
02.2015 - 06.2018

Skills

  • Customer service
  • Table management
  • Food preparation
  • Candidate sourcing

Timeline

Server

Holiday inn
10.2024 - Current

Talent Acquisition Specialist

Area Temps
07.2024 - Current

Receptionist

Crestmont North Healthcare
04.2021 - 06.2024

Pharmacy Technician

CVS Pharmacy
01.2018 - 11.2022

Certificate - Pharmacy

Remington College
02.2015 - 06.2018
Shalonte Maddox