Summary
Overview
Work History
Education
Skills
Timeline
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Shalyn Burton

Tucson,AZ

Summary

Dedicated student with a strong passion for acquiring new skills and a commitment to professional growth. Demonstrates exceptional customer service experience, providing valuable insights into client needs. Ambitious and driven, consistently eager to learn from industry professionals while contributing positively to team dynamics.

Overview

5
5
years of professional experience

Work History

Customer Service Sales Representative

State Farm
Tucson, AZ
09.2022 - 12.2022
  • Developed and maintained strong professional relationships with customers through exceptional service.
  • Assisted with resolving complex payment and billing disputes in a timely manner.
  • Advised customers on available coverage options that best fit their individual needs.
  • Managed high-volume inbound and outbound calls to address customer inquiries and claims.
  • Provided detailed explanations of insurance coverage and policy limitations to customers.
  • Participated in team meetings and contributed to team goals and objectives.
  • Responded promptly to emails and phone calls from customers seeking assistance.
  • Applied basic insurance underwriting knowledge to evaluate and analyze information.

Car Insurance Underwriter

Venture General Agency
Cottonwood Shores, TX
02.2022 - 05.2022
  • Reviewed and evaluated insurance applications to determine acceptability of risk.
  • Negotiated with customers regarding policy terms and conditions as needed.
  • Provided training sessions for staff members on topics such as evaluating customer risks or understanding regulatory requirements.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Shift Manager/Key Holder

Spicewood General Store
Spicewood, TX
07.2017 - 07.2021
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed shift operations by delegating tasks among team members in order to maximize efficiency.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Checked personal identifications during alcohol and tobacco sales.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Collected payments and provided accurate change.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

Bachelor of Science - Accounting And Finance

Pima Community College
Tucson, AZ
01-2028

GED -

Pima Community College
Tucson, AZ
03-2024

Skills

  • Positive and professional
  • Multitasking and organization
  • Flexible and adaptable
  • Problem-solving
  • Attention to detail
  • General customer service skills

Timeline

Customer Service Sales Representative

State Farm
09.2022 - 12.2022

Car Insurance Underwriter

Venture General Agency
02.2022 - 05.2022

Shift Manager/Key Holder

Spicewood General Store
07.2017 - 07.2021

Bachelor of Science - Accounting And Finance

Pima Community College

GED -

Pima Community College

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Shalyn Burton