Shamara Carey
Youngsville,LA
Summary
Dedicated sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
GM TA SERV
Walmart
06.2022 - Current
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and implemented strategies to increase sales and profitability.
FASHION TA AVAIL
WALMART
07.2021 - 06.2022
- Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
- Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
- Verified worker skill and technical accuracy during processing by closely examining in-progress work.
GM TA SALES
Walmart
02.2021 - 07.2021
- Developed and implemented comprehensive salesperson training program.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Evaluated performance against goals and implemented appropriate development plans.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Connection Center Associate
Walmart
01.2018 - 02.2021
- Investigated and resolved accounting, service and delivery concerns of wireless devices.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Food Sales Associate
Walmart
01.2012 - 01.2018
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prospected new customer leads from print, online and in-person methods.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
HBA SALES ASSIOCATE
Walmart
04.2011 - 01.2012
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Set and achieved company defined sales goals.
O/N CASHIER/ 931STOCK
Walmart
10.2008 - 04.2011
- Upsold additional products and services to customers, increasing revenue.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Psychology
Southeastern Louisiana University
Hammond, LA05.2009
High School Diploma -
Franklin Senior High School
Franklin, LA05.2005
Skills
- Vendor Negotiations
- Staff Motivation
- Risk Mitigation
- Problem Resolution
Timeline
GM TA SERV
Walmart
06.2022 - Current
FASHION TA AVAIL
WALMART
07.2021 - 06.2022
GM TA SALES
Walmart
02.2021 - 07.2021
Connection Center Associate
Walmart
01.2018 - 02.2021
Food Sales Associate
Walmart
01.2012 - 01.2018
HBA SALES ASSIOCATE
Walmart
04.2011 - 01.2012
O/N CASHIER/ 931STOCK
Walmart
10.2008 - 04.2011
No Degree - Psychology
Southeastern Louisiana University
High School Diploma -
Franklin Senior High School