Shamara Craig
Dade City,FL
Summary
Adept Patient Care Coordinator with a proven track record at Coram Infusion Services, enhancing patient satisfaction and streamlining healthcare operations. Skilled in HIPAA compliance and patient relations, I successfully optimized office workflows and fostered strong network connections, significantly improving patient care delivery and efficiency.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Coram Infusion Services
Tampa, FL
06.2018 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
Education
High School Diploma -
Pasco High School
Dade City, FL05.2001
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Patient Relations
- Attention to Detail
- Insurance Verification
- Patient Care
- Patient Care Coordination
- Patient confidentiality
- Scheduling
- Medical Terminology
- Verbal and written communication
- Patient Records Management
- Patient documentation
- Documentation
- Patient Safety
- Patient Registration
- Payment Collection
- Relationship Building
- Creative Problem-Solving
- Healthcare operations
- Patient Assessment
- Patient Flow Management
- Database coordination
- Medical Data Collection
Timeline
Patient Care Coordinator
Coram Infusion Services
06.2018 - Current
High School Diploma -
Pasco High School