Shamarie Smith
Prattville,AL
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Accomplished and certified Pharmacy Technician with over 3 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Optum Rx
Montgomery, Al
01.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Pharmacy Technician
Publix Pharmacy
Prattville, AL
09.2020 - 12.2023
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Developed and implemented improvements to pharmacy organization system.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Set up and modified patient profiles to include current medications and insurance details.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Retail Sales Associate Cashier
Citi Trends
Montgomery, Al
08.2019 - 08.2021
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Team Lead/ Pharmacy Tech
Walgreens
Prattville, AL
04.2018 - 08.2019
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Reviewed and verified customer information and insurance provider information.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Developed and implemented improvements to pharmacy organization system.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
Retail Sales Associate Cashier
Kohls Department Store
Prattville, AL
08.2016 - 05.2018
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
Housekeeping Room Attendant
Courtyard by Marriott
Prattville, AL
01.2014 - 08.2016
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Education
Certificate - Pharmacy Technician
Stratford Career Institute
05.2020
Licensed - Cosmetology
Virginia College - Birmingham
Birmingham, AL08.2013
Diploma - High School
Prattville High School
Prattville, AL05.2005
Skills
- Patient Education
- Advanced Math Skills
- Ordering and Stocking Medications
- Proper Labeling Procedures
- Problem-Solving Skills
- Quality Assurance and Control
- Stocking Shelves
- Medicare and Medicaid Processes
- Manual and Automated Medication Dispensing
- Updating Medication Histories
- Labeling Prescriptions
- FDA Drug Safety Guidelines
- Pharmaceutical Sales and Services
- Patient Confidentiality
- Pharmacy Records Management
- Team Collaboration
- Preparing Bubble Packs
- Assisting Pharmacists
- Judgment and Decision-Making
- Secure Storage of Medications
- Active Listening
- Verifying Orders
- Records Preparation
- FDA and HIPAA Compliance
- Answering Customer Questions
- Critical Thinking
- Cash Register Operation
- Drug Formulation
- Typing Medication Labels
- Payment Processing
- Time Management
- Dispensing Medications
- Reviewing Patient Information
- Prescription Refill Fulfillment
- Restock Shelves
- Point-of-Sale (POS) Software
- Prescription Preparation
- HIPAA
- Coordination
- Medicines
- Troubleshooting
- Drug Storage Procedures
Certification
Ptcb
Timeline
Pharmacy Technician
Optum Rx
01.2024 - Current
Pharmacy Technician
Publix Pharmacy
09.2020 - 12.2023
Retail Sales Associate Cashier
Citi Trends
08.2019 - 08.2021
Team Lead/ Pharmacy Tech
Walgreens
04.2018 - 08.2019
Retail Sales Associate Cashier
Kohls Department Store
08.2016 - 05.2018
Housekeeping Room Attendant
Courtyard by Marriott
01.2014 - 08.2016
Certificate - Pharmacy Technician
Stratford Career Institute
Licensed - Cosmetology
Virginia College - Birmingham
Diploma - High School
Prattville High School