Shambreca Mathews
Augusta,NJ
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering six years of related experience, diligent nature and expertise in electronic records management.
Overview
5
5
years of professional experience
Work History
Medical Office Administrator
United Digestive
05.2022 - Current
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Scheduled, rescheduled, and cancelled appointments for patients.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
Assembly Line Worker
Caterpillar
09.2021 - 05.2022
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Medical Receptionist
North Georgia Nephrology
08.2020 - 09.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Records Clerk
North Georgia Nephrology
01.2020 - 09.2021
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
Medical Administrative Assistant Intern
Kindred Hospice
11.2019 - 03.2020
- Assisted with daily administrative tasks such as filing, photocopying, and faxing to support overall office productivity.
- Collaborated closely with other administrative staff members on various projects to improve overall office functioning.
- Maintained strict adherence to OSHA regulations regarding the handling of biohazardous materials and general workplace safety.
- Participated in team meetings focused on process improvements to enhance patient satisfaction rates across various touchpoints within the clinic setting.
Cashier
Walmart
10.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Health Administration
Clayton State University
Morrow, GA05.2021
Skills
- HIPAA Compliance
- Customer Service
- Written and verbal communication
- File Organization
- Data Entry
- Medical terminology understanding
- Medical Records Management
- EMR / EHR
- Appointment Setting
- Office procedures understanding
- Work Ethic and Integrity
- Coaching and Mentoring
Timeline
Medical Office Administrator
United Digestive
05.2022 - Current
Assembly Line Worker
Caterpillar
09.2021 - 05.2022
Medical Receptionist
North Georgia Nephrology
08.2020 - 09.2021
Medical Records Clerk
North Georgia Nephrology
01.2020 - 09.2021
Medical Administrative Assistant Intern
Kindred Hospice
11.2019 - 03.2020
Cashier
Walmart
10.2018 - 03.2020
Bachelor of Science - Health Administration
Clayton State University
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