Shameca Webb
Westland
Summary
Dynamic Patient Navigator with a proven track record at Piedmont Atlanta Hospital, adept at overcoming barriers to care and enhancing patient satisfaction. Skilled in medical recordkeeping and grief support, I effectively trained staff and streamlined processes, ensuring seamless patient experiences. Committed to delivering compassionate care while leveraging community resources for optimal outcomes.
Overview
10
10
years of professional experience
Work History
Patient Navigator
Piedmont Atlanta Hospital
04.2020 - 12.2024
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Conducted follow-up calls to assess patient satisfaction and gather feedback for service enhancement.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
Patient Scheduling Coordinator
Corewell Health
02.2017 - 05.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used [Software] to schedule patients.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Followed up with patients to reschedule missed appointments.
Cashier
Mr Alan’s
03.2015 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
General Studies
John Glenn High School
Westland, MI06-2007
Skills
- Grief support
- Community resources
- Medical terminology
- Medical recordkeeping
- Healthcare
Timeline
Patient Navigator
Piedmont Atlanta Hospital
04.2020 - 12.2024
Patient Scheduling Coordinator
Corewell Health
02.2017 - 05.2020
Cashier
Mr Alan’s
03.2015 - 10.2017
General Studies
John Glenn High School
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