Shameekca Marshall
Shelby
Summary
Dynamic General Manager with a proven record in operations management and cost control. Expertise in optimizing budgets and enhancing service delivery across multiple restaurant locations.
Overview
14
14
years of professional experience
Work History
General Manager
Arby's
shelby twp
08.2016 - Current
- Directed daily operations for multiple restaurant locations ensuring smooth service delivery.
- Streamlined inventory management and supply chain logistics to enhance stock handling efficiency.
- Implemented cost control measures to optimize expenditures and maintain budget compliance.
- Ensured compliance with health regulations and safety standards across all restaurant practices.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Addressed customer complaints promptly, ensuring high quality standards of service delivery.
- Conducted employee training on duties, policies, and procedures to improve operational consistency.
Administrative Assistant
LaDon's Guardianship Services
Detroit
01.2012 - 11.2016
- Managed client appointments and maintained scheduling for guardianship services.
- Coordinated communication between clients, families, and service providers.
- Prepared documentation and reports for guardianship meetings and reviews.
- Maintained accurate client records in electronic filing systems.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Wendys
shift manager
Harper Woods
09.2013 - 10.2016
- Collaborated with diverse coworkers to achieve shared goals and resolve product and service-related issues.
- Supported and guided colleagues, fostering a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Leveraged software and tools to streamline processes and enhance operational performance.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Southeastern High School
Detroit, MI06-1997
Skills
- Inventory management
- Cost control
- Employee training
- Budgeting
- Supply chain management
- Effective communication
- Team building
- Conflict resolution
- Time management
Timeline
General Manager
Arby's
08.2016 - Current
Wendys
shift manager
09.2013 - 10.2016
Administrative Assistant
LaDon's Guardianship Services
01.2012 - 11.2016
High School Diploma -
Southeastern High School