Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. A senior manager with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Hardworking and passionate job seeker with strong managerial skills eager to secure a manager position. Ready to help team achieve company goals.
Hi, I’m
SHAMEER SIMPSON
Culpeper,Va.
Summary
Overview
13
years of professional experience
Work History
Outback Steakhouse
Assistant Manager
01.2017 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations at $5 million grossed establishment
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets by 30% in second quarter worked.
- Launched quality assurance practices for each phase of development, scoring no lower than 97% on Eco sure audits
Buffalo Wild Wing
Assistant Manager
08.2010 - 12.2016
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations And scoring 93% or higher on all inspection
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency, increasing sales by $50,000 year 1.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste 15% in by month 3 and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Education
Culpeper County High SchoolCulpeper, VA
GED
2002
University Overview
Skills
- Customer Relations
- Staff Management
- Business Administration
- Project Management
- Recruiting, Onboarding, scheduling, and Training
- Inventory
- Sales growth
- Cost Control
- Google Drive
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Outback Steakhouse
01.2017 - Current
Assistant Manager
Buffalo Wild Wing
08.2010 - 12.2016
Culpeper County High School
GED
Certification
- CM - Certified Manager Certification
- ServSafe Certified
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