SHAMEKA ADAMS
Snellville,GA
Summary
Detail-oriented administrative and customer service professional with extensive experience in resolving customer complaints and managing office operations. Expertise in high-volume phone handling, appointment scheduling, and maintaining accurate records, contributing to customer satisfaction and operational efficiency in remote environments.
Overview
14
14
years of professional experience
Work History
WFH Consultant
Genesus Construction Training Center
Chicago, Illinois
06.2022 - 05.2026
- Communicated with clients to determine property needs and budget constraints.
- Scheduled weekly client appointments to facilitate property viewings and consultations.
- Coordinated property showings for prospective buyers, aligning schedules to meet client needs.
- Resolved customer complaints promptly and professionally.
- Managed customer accounts, addressing billing inquiries and processing payments and refunds efficiently.
- Maintained up-to-date knowledge of new products and industry trends.
- Managed inventory orders for job sites of supplies needed for each job site visit.
Administrative Assistant / Secretary
Lincoln Tax Services
Lawrenceville, USA
10.2018 - 05.2022
- Coordinated daily office operations by efficiently prioritizing multiple administrative tasks.
- Scheduled appointments and maintained daily calendars.
- Streamlined electronic and paper filing systems, ensuring confidentiality and easy access to documents.
- Utilized Microsoft Office and Microsoft Teams to communicate and manage workflow.
- Provided exceptional customer service through effective management of inbound and outbound calls.
- Responded to customer inquiries professionally and resolved issues efficiently.
- Entered, updated, and maintained customer records with a high level of accuracy.
Registered Medical Assistant
Charleston Oncology & Hematology
North Charleston, USA
01.2017 - 09.2018
- Provided patient-centered support during intake process, enhancing patient experience.
- Maintained accurate electronic patient records and documentation.
- Coordinated with physicians and healthcare staff to streamline service delivery.
- Scheduled appointments and verified patient information.
- Protected confidential records in compliance with HIPAA regulations.
- Handled diverse responsibilities in high-pressure environment, ensuring smooth operations.
Home Health Aide
Freedom Care
Summerville, USA
03.2012 - 01.2017
- Fostered positive relationships through compassionate, customer-focused care, enhancing client satisfaction.
- Maintained comprehensive service documentation and accurate records to ensure compliance and continuity of care.
- Organized daily work schedules for team members and completed assigned tasks independently.
- Exhibited strong communication, organization, and problem-solving skills to effectively address client needs and improve service delivery.
Education
Associate of Science - Health and Human Services
Ultimate Medical Academy
Tampa, FL01-2024
Diploma - Medical Assistant
Southeastern Institute
North Charleston, SC01-2018
Skills
- Customer support
- Virtual client support
- Client relations
- Appointment scheduling
- Calendar coordination
- Phone communication
- Data entry and management
- File and document management
- Records maintenance and updates
- Microsoft Office proficiency
- Communication skills
- Attention to detail
- Confidential information handling
- Problem solving
- Team collaboration
- Time management
- Communication skills
- Problem solving
- Client relations
Timeline
WFH Consultant
Genesus Construction Training Center
06.2022 - 05.2026
Administrative Assistant / Secretary
Lincoln Tax Services
10.2018 - 05.2022
Registered Medical Assistant
Charleston Oncology & Hematology
01.2017 - 09.2018
Home Health Aide
Freedom Care
03.2012 - 01.2017
Associate of Science - Health and Human Services
Ultimate Medical Academy
Diploma - Medical Assistant
Southeastern Institute