Sharon Simpson

• Managed 75 customer interactions daily, resolving orders, returns, and account issues effectively.
• Received recognition for maintaining the fastest average resolution time on the team.
• Managed cases using Shopify and Gorgias platforms.
• Analyzed customer feedback to enhance internal support documentation.

• Engaged businesses in conversations, promoting switch to internet and phone services, resulting in increased lead generation.
• Conducted cold calls to potential clients, effectively introducing service offerings and establishing initial rapport.
• Engaged businesses in conversations to promote switching their internet and phone services.
• Developed persuasive scripts that engaged prospects, generating interest in services and enhancing outreach effectiveness.

• Cleaned offices, locker rooms, restrooms, and lobbies; vacuumed, mopped, swept, and wiped down surfaces to maintain cleanliness and hygiene.
• Restocked supplies in restrooms to ensure availability for users.
• Disinfected surfaces with approved cleaning products to minimize bacteria and virus presence.
• Worked with team members to complete daily cleaning tasks, ensuring a clean and safe environment.

• Delivered transportation services for passengers between train station and key destinations, ensuring timely arrivals.
• Operated transportation vehicles safely and efficiently along designated routes, prioritizing passenger safety.
• Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
• Coordinated delivery schedules with team members to enhance route efficiency and meet customer timelines.

Sanitized operating room by removing trash and disinfecting surfaces.

• Cleaned windows, mirrors, walls, and ceilings; dusted furniture and wiped down surfaces to ensure a tidy and hygienic space.
• Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
• Wet and spot mopped floors and other surfaces in public corridors to uphold cleanliness standards.

• Ensured cleanliness and sanitation in assigned areas daily to promote a safe environment.
• Sweep, mop and vacuum floors of all areas.
• Restocked restroom and break room supplies to maintain operational readiness.
• Performed sweeping, mopping, and vacuuming of floors to maintain a hygienic environment.

Cleaning offices and/or rooms ,locker rooms ,restroom ,vacuuming,cleaning chalkboards wiping down school desk and chairs ,sinks