Shameka Canady
Rochester,NY
Summary
Experienced electronics professional prepared for hands-on assembly roles. Focused on precision, soldering, wiring, and quality control to ensure reliable product performance. Strong collaborator who adapts to changing project needs and consistently delivers results. Valued for technical skills, reliability, and ability to meet production goals.
Experienced with managing high-volume inbound calls and resolving customer issues. Utilizes effective communication and conflict resolution techniques to ensure customer satisfaction. Knowledge of CRM systems and customer engagement strategies.
Overview
12
12
years of professional experience
Work History
Inbound Csr
- Followed HIPAA
- Prequalified veterans for services offered
- Created/ prepared authorizations for in-network providers based off of veterans’ diagnosis
- Faxed authorizations to providers
- Scheduled appointments
Customer Service Representative
- Handle customer inquiries via telephone
- Suggestive selling
- Customer data and billing
- Tier 1 Tech Support/ equipment troubleshooting
- Confidentiality of their personal information
- Tracking customer complaints and concerns to help provide improved services
- Maintaining high standards through the company’s policy and procedures
- Maintaining a pleasant demeanor while dealing with stressful situations
- Handled own customer escalations and minimizes transfers
- Empathizes and acknowledges customers to create trust and partnership
Csr/ High Touch/ Web Help
- Help desk for associates and customers
- Handled inquiries via phone, real time chat, and email while following PCI compliance
- Technical support for company’s website and educated on prices and products
- Placed orders, scheduled deliveries, processed payments/ returns
- Tracked orders and provided tracking information
- Corresponded with warehouses for lost/ misplaced shipments
- Processed payments and returns
- Corresponded with couriers, reviewed sku information, and revised inventor
- Maintained the agreement established in the contract
Material Handler
- Experience using Oracle, Pick Pro, and AWL etc.
- Put aways for designated pod zones
- Cycle counts/ hand requests
- Placed orders, processed payments/ returns
- Location audits
- X-ray station/ counting and inducting reels to designated zones
- Tear down station
- Stockroom replenishment picks / work orders
Electronic Assembler
- Use of Oracle and knowledgeable in multiple factories (Intrepid, Pioneer/MCHH, Vigilance, Product Services)
- Daily communication with supervisor and all team members to discuss pertinent information regarding shift target production and products
- Sub-assembly/full build of electronics as directed via pd and/or product print
- Used various hand tools such solder iron, asg drivers, long nose pliers (adjusted as needed per products for use) to perform required job tasks and components per assigned product
- Tested products and accurately documented test results as well as any troubleshooting (if required) via troubleshooting log
- Assisted with final quality testing of completed product to insure proper functionality prior to product shipping to client per clients’ expectations
Electronic Assembler
Ambrell Corporation
Rochester, NY
01.2021
Assembly/ Material Handler
YOH/ L3 Harris
Rochester, NY
01.2018 - 01.2021
CSR 2/ HighTouch
Staples Distribution
Rochester, NY
01.2016 - 01.2018
Inbound CSR
Aerotek/ Maximus
Rochester, NY
01.2015 - 01.2016
Customer Consultant
Time Warner Cable
Rochester, NY
01.2014 - 01.2015
Customer Service Rep
Sutherland Global Services
Rochester, NY
01.2010 - 01.2012
Home Health Aide
Rural Metro Services
Rochester, NY
01.2009 - 01.2010
Education
Regents High School Diploma -
East High School
Rochester, NY01-2008
Skills
- Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint, Spreadsheet)
- High-volume call centers
- Technical troubleshooting
- Complaint handling
- Documentation and reporting
- Data entry
- Appointment scheduling
- Complaint resolution
- Quality assurance
- Building rapport
- Assembly line experience
- Blueprint interpretation
- Equipment operation
- Final product inspection
- Defect identification
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Troubleshooting skills
- Material handling
- Testing and troubleshooting
Timeline
Electronic Assembler
Ambrell Corporation
01.2021
Assembly/ Material Handler
YOH/ L3 Harris
01.2018 - 01.2021
CSR 2/ HighTouch
Staples Distribution
01.2016 - 01.2018
Inbound CSR
Aerotek/ Maximus
01.2015 - 01.2016
Customer Consultant
Time Warner Cable
01.2014 - 01.2015
Customer Service Rep
Sutherland Global Services
01.2010 - 01.2012
Home Health Aide
Rural Metro Services
01.2009 - 01.2010
Inbound Csr
Customer Service Representative
Csr/ High Touch/ Web Help
Material Handler
Electronic Assembler
Regents High School Diploma -
East High School