Shameka N. Palomino
University of Texas Medical Branch
Lake Jackson,TX
11
years of professional experience
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Patient Service Specialist II
3 Years 8 Months- Facilitated patient check-in and registration processes, ensuring accurate data entry and timely service.
- Coordinated communication between patients and healthcare providers to streamline appointment scheduling and follow-ups.
- Trained new staff on patient management systems, improving operational efficiency and team performance.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
Patient Service Specialist I
6 Years 10 Months- Coordinated patient scheduling and appointment management to enhance clinic efficiency.
- Facilitated effective communication between patients and healthcare providers, ensuring clarity in care instructions.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Education
Associate of Arts - Social Services
Skills
Professionalism and ethics
Customer service
Cross-cultural sensitivity
Multitasking and organization
Team collaboration
Data entry
Administrative and office support
Documenting and recording information
Policy understanding
Patient confidentiality and data security
Timeline
Patient Service Specialist II
University of Texas Medical Branch
10.2022 - CurrentRead More
Patient Service Specialist I
University of Texas Medical Branch
12.2015 - 10.2022Read More
Brazosport College
Associate of Arts from Social Services
Read More