Shamel Gross
Westerville
Summary
Accomplished Senior Pharmacy Technician with a wealth of experience at Mount Carmel Health System Inc., specializing in efficient medication dispensing and streamlining pharmacy workflows. Demonstrated success in promoting patient safety through accurate pharmaceutical calculations and collaborative teamwork. Dedicated to upholding pharmacy regulations and building strong professional relationships to enhance patient care outcomes. A seasoned healthcare professional skilled in pharmacy operations, medical assisting, and administrative support. Highly adept with Microsoft Office, Electronic Medical Records (EMR), and prescription processing systems. Noted for outstanding communication and organizational abilities, as well as a strong dedication to patient care and safety. Authorized to work in the United States and willing to relocate.
Overview
6
6
years of professional experience
Work History
Senior Pharmacy Technician
Mount Carmel Health System Inc.
Westerville, OH
06.2024 - Current
- Compounded and dispensed medications under pharmacist supervision, ensuring compliance with safety protocols.
- Assisted in inventory management, tracking medication supplies to optimize stock levels and reduce waste.
- Collaborated with healthcare professionals to provide medication information and resolve prescription-related issues.
- Trained new pharmacy technicians on operational procedures and best practices for medication handling.
- Implemented process improvements to streamline medication dispensing workflows, increasing efficiency within the pharmacy team.
- Supported pharmacists in managing complex prescriptions, contributing to enhanced patient care outcomes through effective communication.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician
CVS Pharmacy
Columbus, OH
12.2021 - 02.2024
- Processed prescriptions accurately, ensuring compliance with regulations and best practices.
- Assisted pharmacists in medication management and patient consultations to enhance service delivery.
- Maintained inventory levels by monitoring stock and placing orders for medications and supplies.
- Trained new staff on pharmacy procedures, enhancing team performance and operational efficiency.
- Implemented improvements in workflow processes to reduce wait times for customers effectively.
- Leveraged pharmacy software systems for accurate prescription processing and patient record management.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Resident Assistant
Creative Foundations
Ohio
02.2023 - 09.2023
- Facilitated daily activities and community engagement for residents, enhancing social interaction and support.
- Implemented conflict resolution strategies to address resident concerns, promoting a harmonious living environment.
- Conducted regular safety inspections and maintenance checks, ensuring compliance with health and safety standards.
- Organized educational workshops and events, fostering personal growth and skill development among residents.
Medical Assistant
Clean Slate Centers
Columbus, OH
05.2021 - 12.2021
- Administered patient care, ensuring comfort and safety during examinations and procedures.
- Assisted healthcare providers with medical procedures, maintaining sterile environments and equipment readiness.
- Managed patient records using electronic health record systems, ensuring data accuracy and confidentiality.
- Coordinated appointment scheduling, optimizing clinic workflow and enhancing patient satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant
DISYS
Columbus, OH
12.2020 - 05.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Conducted COVID testing, temperature screening, and administrative duties
Temperature Screener
Aerotek
Columbus, OH
06.2020 - 12.2020
- Conducted temperature screenings for employees and visitors, ensuring compliance with health protocols.
- Maintained accurate records of screening results to support contact tracing efforts.
- Collaborated with healthcare professionals to implement safety measures during pandemic response initiatives.
- Trained new staff on screening procedures and best practices to ensure operational efficiency.
Education
Associate of Science - Pharmaceutical Sciences
South College
Knoxville, TN09-2026
No Degree - Health Care Administration
Fortis College
Westerville, OH06-2013
Skills
- Pharmacy software proficiency
- Pharmacy law compliance
- Pharmaceutical calculations
- Professional networking
- Sterile preparation
- HIPAA compliance
- Pharmacy ethics
- Immunization administration
- Medication dispensing
- Workflow optimization
- Compounding techniques
- Medication storage
- Proper labeling
- FDA and HIPAA compliance
- Pharmacy and customer records management
- Team collaboration
- Aseptic techniques
Timeline
Senior Pharmacy Technician
Mount Carmel Health System Inc.
06.2024 - Current
Resident Assistant
Creative Foundations
02.2023 - 09.2023
Pharmacy Technician
CVS Pharmacy
12.2021 - 02.2024
Medical Assistant
Clean Slate Centers
05.2021 - 12.2021
Medical Assistant
DISYS
12.2020 - 05.2021
Temperature Screener
Aerotek
06.2020 - 12.2020
Associate of Science - Pharmaceutical Sciences
South College
No Degree - Health Care Administration
Fortis College