Shamieka Tucker
Summary
Experienced Account Representative with a strong background in financial services, customer relationship management, and office administration. Proven track record of improving customer satisfaction and driving overall sales improvements through effective management and team leadership. Skilled in account management, data processing, and compliance with all company policies and legal requirements.
Overview
18
18
years of professional experience
Work History
Account Representative
Mariner Finance
11.2023 - Current
- Manage customer interactions including loan processing, approvals up to set limits, and collections
- Market financial products and services, enhancing branch sales and customer engagement
- Maintain meticulous records of transactions, balances, and customer interactions.
Data Manager/Bookkeeper
McDowell County Schools Exceptional Children
02.2021 - 06.2023
- Managed databases containing sensitive student information, ensuring accuracy and privacy
- Compiled and reported data to fulfill state and administrative reporting requirements
- Ensured data integrity through daily backups and detailed record-keeping.
Office Manager
Ashley Homestore
11.2017 - 02.2021
- Led store operations, increasing sales through strategic planning and team management
- Developed and executed sales strategies and managed customer service operations
- Conducted performance reviews and financial report analyses to gauge store success.
Assistant Manager
Fast Auto Loans
09.2015 - 09.2017
- Supported sales and marketing initiatives, contributing to center's performance metrics
- Managed customer relations, ensuring satisfaction and fostering business growth.
Account Manager
Premier Rentals
11.2011 - 09.2015
- Maintained customer accounts and managed financial transactions and collections
- Explained rental terms, ensuring customers understood financial commitments.
Customer Service Representative
Advance America
12.2008 - 06.2011
- Provided financial services including cash advances and account management
- Engaged in marketing efforts to attract new clients and managed existing accounts.
Assistant Manager
Approved Cash Advance
03.2006 - 12.2008
- Oversaw daily operations, ensuring compliance with operational and financial standards
- Built and maintained client relationships, enhancing customer loyalty and business reputation.
Education
High School Diploma -
Gretna High School
Gretna, VA06.1999
Skills
- Customer Service
- Sales and Marketing
- Account Management
- Data Management and Bookkeeping
- Leadership and Team Building
- Relationship Management
- Multi-tasking and Organizational Abilities
- Financial Reporting and Cash Handling
Timeline
Account Representative
Mariner Finance
11.2023 - Current
Data Manager/Bookkeeper
McDowell County Schools Exceptional Children
02.2021 - 06.2023
Office Manager
Ashley Homestore
11.2017 - 02.2021
Assistant Manager
Fast Auto Loans
09.2015 - 09.2017
Account Manager
Premier Rentals
11.2011 - 09.2015
Customer Service Representative
Advance America
12.2008 - 06.2011
Assistant Manager
Approved Cash Advance
03.2006 - 12.2008
High School Diploma -
Gretna High School