Shamika Gallon
Conroe,TX
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
14
14
years of professional experience
Work History
Shift Leader
DoorDash
Spring, Texas
11.2021 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Collaborated with management to set performance goals and evaluate progress.
- Trained new employees on company policies, operational procedures, and customer service standards.
RCA Rural Carrier Associate
United States Post Office
Magnolia, Texas
04.2021 - 10.2021
- Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
- Monitored route conditions, such as traffic and weather, to ensure safe navigation.
- Inspected vehicles prior to operation to ensure they are in proper working condition and complied with safety regulations.
- Collected mail from customers and brought back to facility for processing and sorting.
- Obtained signatures for registered, certified, and insured mail.
Bakery Manager
HEB Grocery Store
Spring, Texas
10.2013 - 04.2021
- Developed and implemented a new customer service program to increase customer satisfaction.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Created cost-effective strategies to reduce waste while increasing productivity levels.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Analyzed financial records such as income statements, balance sheets and cash flow reports.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Helped with bakery accounting by entering invoices and administering payroll.
Tax Associate
PG Tax Services
Nacogdoches, Texas
10.2010 - 10.2013
- Reviewed and analyzed financial statements to identify tax liabilities and potential deductions.
- Prepared federal, state, and local tax returns for individuals, businesses, trusts, estates, non-profit organizations and partnerships.
- Researched complex tax issues in order to provide accurate advice and guidance.
- Attended continuing education courses related to taxation topics.
- Prepared tax return documents for clients.
Education
Associate of Applied Science - Hospitality And Restuarant Management
Culinary Institute LeNotre
Houston, TXSome College (No Degree) - Accounting And Business Management
Stephen F Austin State University
Nacogdoches, TXSkills
- Customer Service Management
- Strong verbal and written communication
- Employee Attendance Monitoring
- Employee Scheduling
- Staff Training and Development
- Expense Tracking
- Budget Control
Licensed
- Bonded Notary Public State of Texas
Timeline
Shift Leader
DoorDash
11.2021 - Current
RCA Rural Carrier Associate
United States Post Office
04.2021 - 10.2021
Bakery Manager
HEB Grocery Store
10.2013 - 04.2021
Tax Associate
PG Tax Services
10.2010 - 10.2013
Associate of Applied Science - Hospitality And Restuarant Management
Culinary Institute LeNotre
Some College (No Degree) - Accounting And Business Management
Stephen F Austin State University