Shamika Neal
Maryland Management Company
Baltimore,Maryland
Summary
Dynamic Leasing Manager with proven success at Maryland Management Company, enhancing customer engagement and occupancy rates through strategic marketing and effective team leadership. Skilled in property management and relationship management. I excel in compliance and detail orientation, driving results while ensuring resident satisfaction and safety.
8
years of professional experience
Work History
Leasing Manager
2 Years 10 Months- Coach leasing consultants on sales scripts and resident service to improve customer engagement and follow-up standards.
- Assist with marketing vacant units through targeted listings, signage, and outreach to raise visibility and attract prospects.
- Protect resident privacy and safety while following local and federal fair housing laws.
- Track occupancy levels and traffic activity in property management systems to keep records accurate.
- Prepare lease contracts, collected rent payments, and maintained tenant records.
- Work with maintenance and management teams to support unit readiness and turnover.
Assistant Manager
1 Year 3 Months- Oversaw daily store operations, coordinating inventory management, staff, and customer service to maintain efficient workflow.
- Managed cash flow and oversaw financial procedures to ensure store readiness for each business day.
- Strategically display merchandise on the sales floor to maximize visual appeal and drive sales.
- Maintained neat, organized, and clean sales floor to enhance shopping experience and attract customers.
Leasing Consultant
1 Year 1 Month- Conducted property showings, addressed prospective tenants' questions, and finalized lease agreements.
- Managed inquiries from prospective tenants via phone, in-person meetings, and digital platforms to ensure timely communication.
- Reviewed and confirmed rental histories, income documents, and lease applications for prospective tenants to facilitate smooth leasing process.
- Established clear expectations for tenants on security deposits, rent payment procedures, and available amenities to enhance tenant understanding.
Patient Administrative Services
2 Years 7 Months- Verify insurance information, obtain necessary authorizations, and accurately input data into the medical system.
- Update patient records to maintain accuracy and ensure information is current.
- Provided detailed information about procedures and relevant topics to patients and visitors, enhancing understanding and satisfaction.
- Managed customer service as primary point of contact for visitors, ensuring positive experiences.
- Screened and routed incoming phone calls, ensuring efficient communication and timely responses.
Education
Bachelor of Science - Business Administration
Skills
Property management
Customer engagement
Sales negotiation
Relationship management
Communication skills
Technology proficiency
Compliance management
Detail orientation
Problem-solving skills
Time management
Team leadership
Adaptability to change
Timeline
Leasing Manager
Maryland Management Company
01.2024 - Current
Assistant Manager
Rainbow Clothing Store
10.2022 - 01.2024
Leasing Consultant
Hendersen Webb Inc
07.2021 - 08.2022
Patient Administrative Services
University of Maryland Medical Center
12.2018 - 07.2021
Morgan State University
Bachelor of Science from Business Administration